Facilitating Peer-to-Peer Coaching Groups

Mindset Coaching & MentoringFor your successful change and transformationProfessionally and personallyAgile Coach | Agile Organization & New Work Expert | Consultant

• Project lead “Digital Services” o Ensure consistency across the digital service portfolio in all countries o Share best practices, train country staff and initiate gap closing actions• Interpretation of customer insights and development of marketing strategies for customer acquisition and retention

• Steering and consultancy for all CRM and related activities• Continuous optimization of methods, processes and systems in close collaboration with all relevant departments

Program Development | Account Management for Greece, Hungary and Turkey• Steering and consultancy of the countries Management Board for all CRM activities• Synchronization of relevant departments in prioritizing and implementing planned measures and initiatives• Preparation, moderation, and follow-up of workshops such as retrospectives• Representation of interests towards relevant interface departments• Consulting and supporting the establishment of the appropriate local CRM team structure• CRM Strategy & Campaigning• Continuous optimization of operational processes• Requirements management• Consulting and supporting the implementation of new features• Steering the implementation of new features and processes• KPI reporting, tracking and analysis Project Management• Overall project lead for concept development business analysis and software rollout for "MediaMarkt Club Turkey"• Project communication to the management board• Preparation and moderation of project steering boards (focus on status monitoring, risk assessment, and identification of decision-making needs)• Risk and stakeholder management• Balancing the different interest groups in cross-functional project and departmental disputes and conflicts• Management and operational control of all sub-projects• Participation in various retrospectives for continuous review and further development of the underlying project methodology towards increased agility• Subproject lead within the rollout of "MediaMarkt Club Greece"• Project lead for the organization of the yearly international CRM-Conference with 100 managers (including C-level)

• Responsible for the reporting of 45 IT-projects • Tracking of project dependencies• Preparation of decision papers for the management board• Analysis and optimization of the reporting process

• Conception and steering of inter-divisional projects• Sub project lead for "Techincal Requirements" within the project "Digitalization of production process"• Close cooperation with multiple stakeholders across different departments and levels of seniority to assess, capture and accelerate the digitalization of business processes and procedures• Preparation and execution of inter-divisional workshops and trainings• Identification and management of process dependencies and process optimizations including training concepts• Responsible for the project communication and reporting• Project member of the project "Individualization and personalization"• Process management for MyLife (Customer Magazine at OTTO)

• Management responsibility for eight staff members including employee development• Trainer for qualification activities• Project lead for the execution of direct marketing activities • Controlling of the direct marketing measures

• E-Commerce• Customer Service

Diploma thesis at Strategic Sales Controlling

Audit Financial Services