In order to align my previous professional history with my future ambitions I applied for a one year contract initially with Alcon as a customer service representative during the height of the pandemic, in which I am still employed. • Place surgical orders for hospitals and surgeons throughout the UK and Ireland via email and over the phone • Resolve customer queries and complaints promptly and efficiently• Ensure all complaints (non-conformance) are logged to ensure Alcon are… Show more In order to align my previous professional history with my future ambitions I applied for a one year contract initially with Alcon as a customer service representative during the height of the pandemic, in which I am still employed. • Place surgical orders for hospitals and surgeons throughout the UK and Ireland via email and over the phone • Resolve customer queries and complaints promptly and efficiently• Ensure all complaints (non-conformance) are logged to ensure Alcon are ableto effectively report and manage issues affecting our customers• Direct requests and unresolved issues to the designated resource as appropriate• Record details of customer interactions, comments and complaints to Salesforce• Communicate customer and market information gained through customer contact to othermembers of Alcon as appropriate• Ensuring my personal level of knowledge and training is up-to-date and adequate for myprimary tasks• Earn the enthusiasm and respect of our customers through continuous improvement, drivenby passion, integrity, teamwork and innovation• Ensure I keep up-to-date with new products and technology• Maintain positive relationships with our third party contractors daily Show less

• Achieved a Liquor Licensing Certificate, enabling me to be the restaurant manager during my shifts, managing 2 – 3 other wait staff• Managing the opening and closing of the restaurant including during operating hours, cashing up, signing off staff, managing the restaurant and delivery services, dealing with customer complaints and responsibly serving alcohol

I was initially bought on to the team for a three month temping contract due to my experience with events as the business.govt team were in the early stages of planning and rolling out key government initiatives for 2019. Day to day tasks included:• Coordinating workshops, meetings, conferences, & small events• Extensive diary and email management supporting the Manager and wider team• Excellent attention to detail with a flair for juggling different priorities• Building and… Show more I was initially bought on to the team for a three month temping contract due to my experience with events as the business.govt team were in the early stages of planning and rolling out key government initiatives for 2019. Day to day tasks included:• Coordinating workshops, meetings, conferences, & small events• Extensive diary and email management supporting the Manager and wider team• Excellent attention to detail with a flair for juggling different priorities• Building and maintaining excellent relationships with stakeholders both internally and externally• A high level of integrity, professionalism and the ability to maintain confidentiality• Managing travel accommodation and logistics Show less

I took on a six-month contract role in the lead up to relocating to New Zealand as I left Sodexo before the Summer event season began. Key duties included:• Part of a small team managing sub-contractor's escalations• Dealt with queries and complaints relating to contractors payments• Trained to use the online financial ByD software • Confidently answered to emails, postal enquiries and the telephone.

My proudest professional achievement to date, I was recruited on a seasonal basis for Sodexo Prestige then made permanent within 6 months. During this role I successfully:• Managed and processed all hospitality bookings, invoices, payments and post-sales activity such as dietary requirements and special requests• I managed and delivered all event accreditation for RHS Chelsea Flower Show Hospitality & Henley Royal Regatta ensuring all clients received everything correctly and on time… Show more My proudest professional achievement to date, I was recruited on a seasonal basis for Sodexo Prestige then made permanent within 6 months. During this role I successfully:• Managed and processed all hospitality bookings, invoices, payments and post-sales activity such as dietary requirements and special requests• I managed and delivered all event accreditation for RHS Chelsea Flower Show Hospitality & Henley Royal Regatta ensuring all clients received everything correctly and on time. Over the two events, this represented approximately 36,000 people• Ensured all payments were received prior to the event adhering to all financial procedures• Proactively researched and created sales leads for the team and managed all third-party agents• Created and delivered detailed table plans for both operational and sales departments for the events• Supported the wider events team with administrative and operational tasks prior to and during events which included:• Security Accreditation for the Rugby World Cup 2015 Twickenham matches• Onsite support at Rugby 2015, The Open Golf Championships, Jardin Blanc Hospitality at RHS Chelsea Flower Show, Henley Royal Regatta, AEG Hyde Park• Managed all the Major Events team travel & accommodation requirements on a daily basis• General office management, stationery orders, note taking and distribution during meetings. Show less

• Reception and admin duties, switchboard cover, telephone enquiries, visitor managing, mail room assisting and conference bookings.

Maintaining key areas of my previous role while taking on an additional role as the Conference Manager. I was the first point of contact for meeting enquiries, bookings and Video Conferences; being soley in charge of maintaining all room standards and ensuring I fulfilled all client requirements during their stay in the centre.

Key Responsibilities- Contribute to the overall revenue of the centre by identifying opportunities to up sell and cross sell Regus products and services.- Increase client retention by meeting and exceeding client needs.- Supported the Centre Manager by delegating daily CSR duties, ensuring the team met deadlines and customer needs.- Acted as a champion within the centre to set an example of high performance, providing motivation and coaching to CSR team.- Provided a resource… Show more Key Responsibilities- Contribute to the overall revenue of the centre by identifying opportunities to up sell and cross sell Regus products and services.- Increase client retention by meeting and exceeding client needs.- Supported the Centre Manager by delegating daily CSR duties, ensuring the team met deadlines and customer needs.- Acted as a champion within the centre to set an example of high performance, providing motivation and coaching to CSR team.- Provided a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.- Demonstrated a true passion for customer service by proactively seeking ways to exceed client’s expectations, always going above and beyond.- Highly visible and ready to assist clients as and when needs arise with a flexible and helpful approach. Show less