Jasmin E. Email & Phone Number

Thanks for checking my profile, and please take a quick stop to learn about me here.I am a Customer Service and Operations Manager with over 7 years of experience in delivering exceptional customer experiences and driving business growth. I have explicit experience in managing customer service teams and operational processes while developing and implementing strategies to improve customer satisfaction, increase productivity and achieve organizational goals. I have a firm grasp of customer service principles as well as operational and project management skills including resource allocation, process improvement and data analysis. My experience with managing human resources further portrays excellent leadership and organizational skills.As an Operations Manager, I ensure the efficient functioning of business processes and systems while ensuring that customers are receiving high quality service. As a Lead Advisor, I also provide guidance and support to a team of advisors ensuring that they meet performance goals and deliver high-quality service to clients. A client-centric professional adept in developing customer-focused policies and processes while regularly gathering and incorporating customer feedback into service improvements. Team-focused leader renowned for positive contributions to company culture by enhancing teamwork as well as training, and developing staffs.The following is a summary of my professional achievements:•Work closely as a Reservation Agent with major cruise lines (Disney, Princess, Carnival, Norwegian, royal Caribbean, Holland America, etc.) and airlines (Delta, Spirit, United, etc.)•Built and led high-performing teams that consistently met and exceeded performance metrics resulting in profitability for the organization.•Handles inventory (in and outgoing shipment, stock, inventory counts etc.) while exemplifying management duties and achieving high customer satisfaction scores.Believe me when I say I have a lot to share with you, but you'll have to look over my profile to understand my professional journey. First, I want to expand my network of contacts, both within and outside my employment field. Let's get together.