Jasmin Edwards Email and Phone Number

Within my role as a Sales Co-ordinator at Ibstock Brick, I am required to work along side and support fellow Sales Representatives country wide within the Specification Sector of the building industry, assisting with their customer accounts and orders. My role is fast paced and being able to priorities work loads and use your own initiative to solve problems that arise effectively, is essential. Having a keen eye for detail and having extensive knowledge of systems such as CRM and Oracle is important. My day to day tasks include; • Managing and dealing with sales representatives customer and architect accounts. • Providing quotations for products and haulage to both customers and architects.• Supporting customers, members of the public and architects with brick matching enquiries and ensuring samples of the chosen products are arranged and delivered correctly and efficiently. • Processing and monitoring of orders, schedules and site deliveries. • Liaising direct with our haulage team regarding suitable vehicle types and providing updates and support with deliveries to site. • Acknowledging customer orders. • Providing technical data information to customers, members of the public and architects. • Project managing and providing support on more challenging sites and orders. Building a relationship and liaising direct with the team on site, as well as customer accounts. • Communicating with the factory planners on a daily basis regarding stocking levels, future deliveries and ensuring we commit to realistic despatch targets. • Using our internal system along with google maps to complete registrations and checks on upcoming projects. • Arranging for the attendance of a company representative to attend sites and requesting relevant remedial works as a result of site complaints. • Dealing with credit or invoice issues promptly. • General office duties such as filing.

• Providing a front of house service and first point of call for customers in person, via email or over the telephone• Assisting with admin support for two solicitors and two legal secretaries• Creating of customer files• Drafting of contracts• Printing of land registry files for each case• Providing both customers and agents with updates on cases• Taking payment on account• Requesting property searches• Responsible for the archiving of completed files• Ensuring stock of stationary was maintained • Ensuring post for relevant case files were distributed to the relevant acting solicitor and legal secretary• Managing in house booking system• Certifying clients, I.D• Ensuring completed documents were safely and securely posted to customers and ensuring a log of deliveries were kept correctly

• Providing a front of house service• Answering queries or providing information on courses via telephone, face to face or email• Managing the in house booking system• Creating new client files and ensuring all relevant information required was present for the IAG process• Ensuring personal information was entered and stored correctly into SAGE• Providing updates on personal progress and achievements to the Job Centre Plus• Minute taking in company meetings• Ensuring printing of workbooks were printed and issued to tutors ready for the following day• General office duties such as filing for members of staff• Ensuring the break room was clean and tidy