I have experience specializing in customer service spanning over the last two decades, and I am highly experienced in customer service and event management. Currently I work in several positions that lend to customer service expertise. I work for American Airlines center where I am responsible for event organization and management. I also work for a nonprofit organization, where I specialize in project management and event planning, while I additional serve as a retail associate at ANN INC. for the past years. I have previously held customer service and work with elementary and Midle school in different teacher assistant positions . Respectively my skills include bilingual fluency in English and Spanish, detail orientation, active listening, rapid judgement and decision making, customer service expertise, critical thinking skills, and sales and marketing.