Jasmin Gross Email & Phone Number

Brisbane, Queensland, Australia

Leading a new function focused on creating amazing first impressions and ensuring long-term client success. I'm reimagining and building a top-tier sales and onboarding team.Key Highlights:- Establishing and leading a dynamic sales and onboarding team to drive smooth client acquisitions and lasting relationships.- Designing and implementing innovative onboarding experiences to set clients up for success right from the start.Collaborating closely with cross-functional teams to ensure seamless service and continuous improvement.- Leveraging data insights to refine our strategies and enhance client experiences.Initiating efforts to boost customer satisfaction, loyalty, and long-term engagement.-Blending service design and leadership to make every client interaction positive, productive, and memorable, laying a strong foundation for ongoing success.

Customer experience specialist and Implementation professional . Building a high performance Customer Success team and designing end-to-end support experiences.- Leading a team through change- Customer experience design and journey mapping - Delivering concurrent business across multiple functions- Benchmarking, data analysis &and stakeholder reporting- Cross-functional collaboration to deliver GTM activities

- Technical customer onboarding and ongoing relationship management- Workflow creation and continuous data-led improvements- Collaboration on cross-functional retention strategy design and implementation resulting in 38% churn reduction.- Leading various other cross-team collaboration initiatives

Melbourne, Victoria, Australia

Vagabond Coffee is a 5-star customer rated mobile cafe that has been operating in the greater Melbourne area at markets, festivals and private functions since 2016

Melbourne, Victoria, Australia

•Customer Service•Travel Support•Reservations •Direct Sales •Baggage Claims •Technical Support

Melbourne, Victoria, Australia

GAPbuster Worldwide’s Melbourne customer contact centre provides service performance evaluations and audits for international corporations, including Shell, McDonalds and Starbucks. Assisting European market operations with:• Mystery shopper assignment management • Quality control processing• Technical support• Translations (English - German)• Database management and mystery shopper recruitment