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Jasmin Gross Email & Phone Number

Success Strategist & Service Design Enthusiast | Leadership in Creating First Impressions, Ensuring Ongoing Success at REA Group
Location: Gold Coast, Australia, Australia 6 work roles 1 school
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Current company
Role
Success Strategist & Service Design Enthusiast | Leadership in Creating First Impressions, Ensuring Ongoing Success
Location
Gold Coast, Australia, Australia
Company size

Who is Jasmin Gross? Overview

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Jasmin Gross is listed as Success Strategist & Service Design Enthusiast | Leadership in Creating First Impressions, Ensuring Ongoing Success at REA Group, a company with 2151 employees, based in Gold Coast, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Jasmin Gross.

Jasmin Gross previously worked as New Business Lead at Rea Group and Customer Success Lead at Rea Group. Jasmin Gross holds Bachelor, Event Management from Iu International University Of Applied Sciences.

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Email format at REA Group

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REA Group

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Profile bio

About Jasmin Gross

Crafting Customer Onboarding and Success Experiences within the SaaS Industry while Leading a High-Performing Team. I enjoy innovating to tackle present obstacles and strive for the best results.

Current workplace

Jasmin Gross's current company

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REA Group
Rea Group
Success Strategist & Service Design Enthusiast | Leadership in Creating First Impressions, Ensuring Ongoing Success
richmond, victoria, australia
Website
Employees
2151
AeroLeads page
6 roles · 17 years

Jasmin Gross work experience

A career timeline built from the work history available for this profile.

New Business Lead

Current

Brisbane, Queensland, Australia

Leading a new function focused on creating amazing first impressions and ensuring long-term client success. I'm reimagining and building a top-tier sales and onboarding team.Key Highlights:- Establishing and leading a dynamic sales and onboarding team to drive smooth client acquisitions and lasting relationships.- Designing and implementing innovative.

Jul 2024 - Present

Customer Success Lead

Customer experience specialist and Implementation professional. Building a high performance Customer Success team and designing end-to-end support experiences.- Leading a team through change- Customer experience design and journey mapping - Delivering concurrent business across multiple functions- Benchmarking, data analysis &and stakeholder reporting.

Mar 2023 - Jul 2024

Customer Onboarding Specialist

- Technical customer onboarding and ongoing relationship management- Workflow creation and continuous data-led improvements- Collaboration on cross-functional retention strategy design and implementation resulting in 38% churn reduction.- Leading various other cross-team collaboration initiatives

Aug 2021 - Mar 2023

Business Owner

Melbourne, Victoria, Australia

Vagabond Coffee is a 5-star customer rated mobile cafe that has been operating in the greater Melbourne area at markets, festivals and private functions since 2016

Apr 2016 - Jan 2024

Customer Service Consultant

Melbourne, Victoria, Australia

  • Customer Service
  • Travel Support
  • Reservations
  • Direct Sales
  • Baggage Claims
  • Technical Support
2013 - 2017 ~4 yrs

Customer Service Consultant

Gapbuster Worldwide

Melbourne, Victoria, Australia

  • GAPbuster Worldwide’s Melbourne customer contact centre provides service performance evaluations and audits for international corporations, including Shell, McDonalds and Starbucks. Assisting European market operations.
  • Mystery shopper assignment management
  • Quality control processing
  • Technical support
  • Translations (English - German)
  • Database management and mystery shopper recruitment
2009 - 2013 ~4 yrs
Team & coworkers

Colleagues at REA Group

Other employees you can reach at rea-group.com. View company contacts for 2151 employees →

1 education record

Jasmin Gross education

FAQ

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What company does Jasmin Gross work for?

Jasmin Gross works for REA Group.

What is Jasmin Gross's role at REA Group?

Jasmin Gross is listed as Success Strategist & Service Design Enthusiast | Leadership in Creating First Impressions, Ensuring Ongoing Success at REA Group.

Where is Jasmin Gross based?

Jasmin Gross is based in Gold Coast, Australia, Australia while working with REA Group.

What companies has Jasmin Gross worked for?

Jasmin Gross has worked for Rea Group, Vagabond Coffee, Lufthansa Intouch, and Gapbuster Worldwide.

Who are Jasmin Gross's colleagues at REA Group?

Jasmin Gross's colleagues at REA Group include Marguerite Parker, Queency Raichada, Kajal Roy, Kristin Gentilcore, and Archie Meatpants.

How can I contact Jasmin Gross?

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What schools did Jasmin Gross attend?

Jasmin Gross holds Bachelor, Event Management from Iu International University Of Applied Sciences.

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