Senior Executive
Current System Support• Investigate application functionality related issues raised by new Business Department and assist in troubleshooting software application issues / data issues / Plan-wizard Master Table setup issues.• Raise system request via eHelpline to rectify error and follow-up closely with vendor / IT for error resolutions.• Prepare test scripts to test the applications based on affected module.• Follow-up with vendor / IT on fix delivery for system bugs.• Perform User Acceptance Test (UAT) within the Service Level Agreement (SLA) pre-defined by management.• Understand the root cause of application error before commencing system testing for completeness of UAT.• Understand the approach proposed by IT / vendor for data rectification, study the impact and assess the viability of the solution. • Perform data verification in testing environment to ensure that corrupted data duly rectified before promoting data fix to production environment.• Perform Plan-wizard master table setup and understand the linkage of each set up to respective system module and processing screen.• Work closely with IT and other Dept BSA so as to clear dependency issues related to NB module.• Identify opportunities that can improve efficiency of business processes.• Attend ad-hoc meetings arranged by user / IT to discuss the need for system enhancement so as to improve work efficiency and increase staff productivity.• Study and understand business requirements provided by NB and translate them into system requirements by raising System Service Request form.• Perform impact analysis with other departments and submit System Change Request via system to obtain approval from HOD, if there is any new enhancement in the system need to be done.
