Jasmin Marcelino Email and Phone Number

- Manage patients record such as laboratories and other digitial files- Work with Hospitals, clinics, facilities and the clinical team to manage requests for services from members and/ or providers- Manage the referral process- Provide appropriate triage and care coordination notification cases for non-clinical assessment/interventionWork on simple task using established procedures

- Handle 70+ calls daily, with duties including singing up new customer, refilling prescription, billing, prescriptions claims, prior-authorization, refund as well as checking benefits and eligibility- Provide help with navigating the website such asviewing, editing information, ordering medication,etc.- Received an average of 99% customer satisfaction - Upskills Trained Advance - Cross Trained for Out of Stock Medication