• Greet customers via remote phone in a friendly manner.• Try to help them with their fraud issues and follow the script.• Look up their information in company sustems and fill out forms to send up to TWC to get their casesfiled.• Be apologetic, kind and understanding whole helping them through their fraud issue.• I learned how to multitask multiple screens, systems and forms. Learned more about the VDI technologyand made sure customers were happy.