Implementation Coordinator
Current• Decreased customer readiness to go live with software by an average of 7 days• Mobilize cross-functional teams to deliver 50+ projects worth $922K in parallel for solutions involving national EMS and Fire agencies.• Leverage Salesforce to track progress, report delays if needed, & set expectations to hold partners accountable for on-time completion.• Facilitate cadence meetings with key stakeholders to cultivate relationships, triage agency questions, and solicit project feedback.• Create ESO software training materials and schedule sessions to educate all new hires and third-party support groups on features.• Generate billing and NFIRS extracts and configure ESO databases according to state requirements prior to go-live.