A Certified Medical Assistant with over eight years of experience as a clinician and administrative support staff member. Adept at collaborating with multidisciplinary teams to deliver high-quality care to diverse patient populations, including both geriatric and pediatric patients. Extensive knowledge of EHR and scheduling software.Professional ExperienceRemote Medical Assistant, St. Mark’s Medical Center, Miami, FLJuly 2017 – 2023Deliver clinical and administrative support to registered nurses and physicians, obtain patient medical history and documentation, and communicate with empathy and compassion, contributing to a 95% patient satisfaction rating. Manage medical records, schedule appointments, handle billing and insurance claims, and facilitate communication between patients and healthcare providers. Help with medical transcription, order prescriptions as directed by physicians, and follow up on patients' test results.Remote Medical Receptionist, West Bay Medical Group, California, LAMay 2005 – July 2017Scheduled 50+ patient appointments per day, managed cancellations, performed data entry, and oversaw calendars for a busy medical office with 20 nurses and ten physiciansManaged patient appointments and scheduling for a physician’s office with over 5K active patients, which included maintaining electronic medical recordsOversaw basic billing and coding tasks for standard office procedures, streamlined billing processes, and reduced turnaround on payments by an average of six daysCertificationsCertified Medical Assistant, American Association of Medical Assistants, 2005Certified HIPAA 2015Key SkillsPatient ManagementOffice AdministrationProcess ImprovementMedical SupportPhlebotomyEducationAssociate of Applied Science (A.A.S.) Medical Assistance PEN FOSTER September 2003 – May 2005