· Developed new processes in order to eradicate inefficiencies for the Provider Network Management (PNM) Communications department· Developed and revised departmental Policy and Procedures · Collaborated with interdepartmental committees and provided recommendations from a provider network and communication lens· Evaluated, updated, maintained, and archived all provider network communications criteria and versions, in accordance with department information retention requirements· Reviewed transactions, source documents, disclosures, and outcomes for compliance with contractual, regulatory, and accrediting requirements, and L.A. Care business policies· Reported analytical performance metrics on requirements, comprised of graphs, charts and dashboards, detailing the significant results they deduced to inform senior-level business stakeholders· Conducted needs assessments and instructional analysis to ensure conformity with all engagement, training, and strategy objectives, and developed corresponding work plans and project schedules as needed· Organized stakeholder meetings/summits with L.A. Care’s various contracted stakeholders

· Lead and facilitator for Molina Healthcare’s state Community Advisory Committees based in Sacramento, San Diego and San Bernardino/Riverside on a quarterly basis focusing on bridging access to care gaps with local community and county organizations· Lead and facilitator for Molina Healthcare’s Member Advisory Committee’s that are held in Sacramento, San Diego, San Bernardino/Riverside and Imperial County · Lead and facilitator for Molina Healthcare’s Bridge 2 Access Committee that is held in Long Beach on a quarterly basis that focuses on seniors and individuals with disabilities· Work directly with the committee members to provide resources, education and problem resolution · Collaborated with various health plans to implement member and provider-based trainings and interventions to better educate and ease issues associated with access to care, health and cultural sensitivity · Development and revision of Policy and Procedures

•Trained and Certified Covered California Educator•Utilized multiple tactics for prospecting, cold-calling, solicitation and follow-up to generate leads•Deliver presentations in English and Spanish on all aspects of Covered California to schools, churches, CBO’s, Community Centers focusing on the Latino population•Refer qualified leads to local enrollment centers •Maintain daily tracking of number of outreach and leads collected•Train Promotora’s (Community Health Workers) to assist in outreach and education for Covered CA•Maintain tracking and reporting information on all education and outreach activities •Collaborate with community partners and ensure partnerships in community forums•Participate in media and marketing campaigns for the Covered CA website•Collaborate with staff in LA County to ensure reaching outreach goals each month •Develop Covered CA educational materials

•Built relationships and managed projects and their funding with primary care health systems including clinics, medical groups and health plans that focus in the areas of prevention and early detection of breast, colorectal and/or cervical cancer•Assisted in creating and implementing evidence based interventions to address disparities, ensure better quality of access to care and ease the burden for patients and providers within primary care systems •Managed primary care system accounts and allocated grants•Delivered cancer related presentations at CBO’s, Clinics, Hospitals, Community Centers, Libraries and Schools sites •Contributed in reaching newly diagnosed cancer patients goal for LA County and newly diagnosed underserved cancer patients•Utilized multiple tactics for prospecting, cold-calling, solicitation and follow-up to implement employee wellness programs and evidence based data interventions•Implemented American Cancer Society’s Employee Wellness Programs •Conduct in-services at local clinics, health plans, medical groups and Promotora Foundations •Built relationships with local Physicians to assist in delivering cancer specific presentations to Primary Care Providers•Served as a representative for local coalitions to ensure community partnerships •Recruited and trained volunteers on ACS programs and ServicesSupervised interns

•Organized and planned community forums for Medically Underserved Communities•Represented ACS in local community collaboratives and research groups •Conducted volunteer orientations•Recruited and maintained an active database of volunteers•Delivered cancer related presentations at CBO’s, Clinics, Hospitals, Community Centers, Libraries and Schools sites •Utilized multiple tactics for prospecting, cold-calling, solicitation and follow-up to implement employee wellness programs •Implemented American Cancer Society’s Employee Wellness Programs •Conducted in-services at local hospitals, agencies and clinics•Managed youth programs at local school districts and colleges

•Supervised and evaluated the yearly progress of each Promotora (Community Health Worker)•Managed a sub-component of the program and its 11 staff•Performed observations on the Promotoras to ensure that the presentations were being conducted accordingly and provide additional assistance and training if needed•Maintained tracking and reporting information on all education and outreach activities •Developed and conducted the programs 6 month, 214 hour training for the new Promotora Candidates•Developed curriculum and pilot tested with local CBO’s•Interviewed new Promotora Candidates