Jasmin Robertson Email and Phone Number
I am a solutions focused, resourceful professional with 15+ years’ service-oriented experience in administrative and document controller positions; entrusted with high levels of responsibility and dependence by management. I am highly efficient with attention to detail. As a ‘people’ and task oriented individual with a high level of initiative, motivation to succeed; I have a passion for achieving and exceeding objectives. I am motivated, hard-working with a positive attitude, which is balanced by reliability and diplomacy, whilst consistently displaying professional presentation, confidentiality and highest ethical standards. I am determined and results driven individual; seeking opportunities to capitalise on existing skills and experience.My proven successes included: led implementation in integrating and rolling-out the new SharePoint Platform one month ahead of schedule; project managed the Volunteer Day Program for all Claim Call Centre staff; streamlined and aligning the Outbound Queue Process with Service Level Agreements; and coordinated and directed the investigation and testing of a new motor claims lodgement platform.Core Strengths:- Quality Control & Compliance- Continuous & Performance Improvements- Customer & Team Focused- Relationship Building- Time Management – Planning, Prioritising & Multi-tasking- Flexible & Adaptable- Attention to Detail- Innovative & Problem-Solver'- Coaching & Mentoring
Agri Direct Australia
View- Website:
- agridirect.com.au
- Employees:
- 2
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Logistics And Export Documentation ManagerAgri Direct Australia Mar 2021 - PresentToowoomba, Queensland, Australia
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Export Documentation CoordinatorNamoi Cotton Alliance Nov 2010 - Feb 2021Toowoomba, AustraliaPreparing and compiling complex documents for the exportation of cotton, cottonseed and other commodities including: Bills of Lading, Phytosanitary Certificates, FTA Certificates of Origin and bank draftsManaging and monitoring the quality of the documentation in compliance with organisational guidelines and document management systemsKey member of IT Project team providing ongoing tactical advice and support; developing Use Cases; preparing an export documents manual; and performing process mapping of end to end shipping processesSuccessfully negotiating and securing Letters of Credit terms with trading agents and customersFostering positive relationships and working collaboratively with key stakeholders including: staff at all levels, customers, financial institutions, overseas trading agents, shipping lines, Australian Customs, and the Department of Agriculture Fisheries and ForestryReviewing and revising work practices and procedures to achieve optimum resultsConstantly keeping up to date with changes to and/or new systems and procedures; and interpretation and compliance with legislative regulations. -
Operations Support Officer - Claims ServicesSuncorp Group 2008 - 2010Toowoomba, AustraliaProvided high level executive and administrative support to the Operations Manager including: diary management, file/records management, document control, resource planning, reporting and meeting coordinationConstantly reviewed and revised work practices/procedures to achieve optimum results, and identified opportunities for improvement (ie. Communication Procedures for the Toowoomba and Brisbane Claims Centres, Training Package, Procedure Manuals, and Emergency Response Management Procedures)Compiled monthly reports (ie. Non-Compliance and Quality Listening Reports) and submitting to management for their reviewFostered positive working relationships and worked collaboratively with internal stakeholders across all departments; ie. shared ideas and best practicesMaintained a high standard of excellence, particularly in relation to identifying problems and determining corrective actions to resolve problemsKept abreast of governing regulations; and strictly complied with statutory requirements and organisational guidelines. -
Quality And Compliance Officer - Claims ServicesSuncorp Group 2006 - 2008Toowoomba, AustraliaCoached and mentored staff; and delivered regular compliance and regulatory training sessions to new and existing staff (ie. privacy principles and Financial Services Reform)Monitored personnel’s work performance through Audited Quality Listening and Quality Assurance activities; and ensured competencies were maintainedConstantly reviewed and implemented standards and procedures to achieve optimal results and ensured compliance with best practicesMonitored, supported and guided non-compliant staff, and ensured competency based training was maintainedInterpreted and complied with relevant statutory requirements and organisational guidelines; and identified gaps in individual performance and staff training needs.
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Product, System And Support Officer - Claims ServicesSuncorp Group 2003 - 2006Toowoomba, AustraliaAnswered complex queries from staff in relation to products and systemsManaged and resolved customer complaints in a timely and professional mannerMonitored and supervised tasks including reviewing claims lodged for accuracy and listening to callsProvided feedback to staff in relation to their performanceCoached and mentored staff training.
Jasmin Robertson Skills
Jasmin Robertson Education Details
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Business -
Diploma Of Town Planning
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Australian CollegeProofreading -
Tafe Queensland South WestCertificate Iv In Business Administration
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Certificate Iii In Call Centre Operations -
Mareeba State High SchoolYear 12
Frequently Asked Questions about Jasmin Robertson
What company does Jasmin Robertson work for?
Jasmin Robertson works for Agri Direct Australia
What is Jasmin Robertson's role at the current company?
Jasmin Robertson's current role is Logistics and Export Documentation Manager at Agri Direct Australia.
What schools did Jasmin Robertson attend?
Jasmin Robertson attended University Of New England (Au), University Of New England (Au), Australian College, Tafe Queensland South West, Tafe Queensland Brisbane, Mareeba State High School.
What are some of Jasmin Robertson's interests?
Jasmin Robertson has interest in Travellingmovies, Travelling Movies.
What skills is Jasmin Robertson known for?
Jasmin Robertson has skills like Interpersonal Skills, Communication Skills, Time Management, Client Relationship Management, Relationship Building, Attention To Detail, Team Leadership, Coaching And Mentoring, Continuous Improvement, Customer Focused Service, Team Focused, Regulatory Compliance.
Who are Jasmin Robertson's colleagues?
Jasmin Robertson's colleagues are Masuma Khatun, Nick Davis.
Not the Jasmin Robertson you were looking for?
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jasmin robertson
Darwin, Nt -
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3gmail.com, gmail.com, griffith.edu.au
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