Jasmin Robertson Email & Phone Number

Toowoomba, Queensland, Australia

Toowoomba, Australia

Preparing and compiling complex documents for the exportation of cotton, cottonseed and other commodities including: Bills of Lading, Phytosanitary Certificates, FTA Certificates of Origin and bank draftsManaging and monitoring the quality of the documentation in compliance with organisational guidelines and document management systemsKey member of IT Project team providing ongoing tactical advice and support; developing Use Cases; preparing an export documents manual; and performing process mapping of end to end shipping processesSuccessfully negotiating and securing Letters of Credit terms with trading agents and customersFostering positive relationships and working collaboratively with key stakeholders including: staff at all levels, customers, financial institutions, overseas trading agents, shipping lines, Australian Customs, and the Department of Agriculture Fisheries and ForestryReviewing and revising work practices and procedures to achieve optimum resultsConstantly keeping up to date with changes to and/or new systems and procedures; and interpretation and compliance with legislative regulations.

Toowoomba, Australia

Provided high level executive and administrative support to the Operations Manager including: diary management, file/records management, document control, resource planning, reporting and meeting coordinationConstantly reviewed and revised work practices/procedures to achieve optimum results, and identified opportunities for improvement (ie. Communication Procedures for the Toowoomba and Brisbane Claims Centres, Training Package, Procedure Manuals, and Emergency Response Management Procedures)Compiled monthly reports (ie. Non-Compliance and Quality Listening Reports) and submitting to management for their reviewFostered positive working relationships and worked collaboratively with internal stakeholders across all departments; ie. shared ideas and best practicesMaintained a high standard of excellence, particularly in relation to identifying problems and determining corrective actions to resolve problemsKept abreast of governing regulations; and strictly complied with statutory requirements and organisational guidelines.

Toowoomba, Australia

Coached and mentored staff; and delivered regular compliance and regulatory training sessions to new and existing staff (ie. privacy principles and Financial Services Reform)Monitored personnel’s work performance through Audited Quality Listening and Quality Assurance activities; and ensured competencies were maintainedConstantly reviewed and implemented standards and procedures to achieve optimal results and ensured compliance with best practicesMonitored, supported and guided non-compliant staff, and ensured competency based training was maintainedInterpreted and complied with relevant statutory requirements and organisational guidelines; and identified gaps in individual performance and staff training needs.

Toowoomba, Australia

Answered complex queries from staff in relation to products and systemsManaged and resolved customer complaints in a timely and professional mannerMonitored and supervised tasks including reviewing claims lodged for accuracy and listening to callsProvided feedback to staff in relation to their performanceCoached and mentored staff training.

Bachelor'S Degree, Business

Diploma Of Town Planning

Certficate In Applied Copyediting And Proofreading, Proofreading

Certificate Iv In Business Administration

Certificate Iii In Call Centre Operations

Year 12