 Responsible for defining QA Strategy, approach and execution in development projects. Responsible for leading and directing the QA team. Participate in interviews, induction, training and performance evaluation of QA team. Assesses the implementations of the quality plan on the sites. Ensure compliance wrt ISO/IEC 17020:2012 & ISO 9001:2015 requirements. Generating and maintaining internal Job ID for all the awarded projects. To accompany external audit personnel during office assessment & witness assessment. Plan and conduct internal audit & MRM wrt ISO/IEC 17020:2012 & ISO 9001:2015. Provide coaching to personnel on quality system wrt ISO/IEC 17020:2012 & ISO 9001:2015. Setting up and maintaining controls and documentation procedures. Making suggestions for changes and improvements and how to implement them. Participating in the tendering process by reviewing requirements and making sure that they are met.  Responsible for defining departmental work instructions and ensuring compliance wrt the work instruction in all departments. Investigation and implementation of corrective and preventive action to any non-conformity in consultation with technical manager.

 Primary contact for Customer Complaint. Participate in third-party inspection & customer inspection. Coordinate with customer for quality related issues. To analyze the customer complaints and address the same keeping quality standards in mind. To initiate the corrective actions immediately to set the product right. Carrying out customer feedback/survey to improve the processes and exceeding the customer’s satisfaction. Establish and maintain necessary communication strategy for the improvement and awareness of quality issues across all departments. Review, improve, maintain and update the Quality Assurance operating procedures (SOPs) and Implement the same in the in operations. Analyzing & eliminating internal rejection. Conduct Process audit half yearly for welding shop as per ISO 3834-2. Validation of Process Equipments & Error Proofing methods. To ensure products are manufactured as per customer requirements by developing the required system for process & identifying the critical points by using 7 QC tools. Interaction with the Production department for the non-conforming product and find out the root cause and provide the corrective action. Implementation & Maintaining ISO – 9001:2008 Quality systems. Vendor/Supplier audits, Vendor up gradation as per customer requirement. Raising SCAR for non-conformities to supplier/vendor. To perform and maintain the calibration of the measuring instruments & Gauges. Review & approved the documentation with job progress such as inspection report, test reports.