Jasmin Vega Email & Phone Number

Austin, Texas Metropolitan Area

• Accurately captured Insurance Carrier portals to provide a seamlessquoting experience for Agents.
• Collaborated with cross-functional teams to help improve operationalworkflow.
• Increased efficiency of daily processes by suggesting an improvedworkflow for recording and mapping Carrier Portals.

• Led the transition to a new Fronting Carrier, including a competitiveupdate to rates filing, with no disruption to operations
• Prioritized company initiatives by analyzing competitor information anddetermining ease of implementation into policy admin system.
• Assisted with requirements gathering and user acceptance testing ofnew policy admin system to ensure accurate rating and underwritingrules applied correctly.

• Built Underwriting department by creating training materials and procedures to maintain 100% rating accuracy on all new business
• Collaborated cross departmentally to ensure underwriting expectations were being followed across the enterprise
• Managed a team of underwriters to meet policy audit expectations accurately and efficiently to promote companyprofitability
• Analyzed data to create reports on new business accuracy and churn for leadership to prioritize company change

• Created materials and onboarding schedule to successfully train the company’s first cohort of care specialists on insurance basics and system functionality
• Participated in user acceptance testing of the policy admin system to ensure policies were rated accurately according to state regulations

• Established relationships using a counselor sales approach to create customized insurance packages for clients, which resulted in monthly conversation rates upward of 60%
• Minimized underwriting exposure by researching state and carrier specifics, ensuring applications and follow up items were completed according to company and DOI standards

• Managed territory of over 500 Progressive appointed Agents across 3 states, promoting targeted growth and managing underwriting expectations
• Analyzed monthly reports to target Agencies, increasing territory growth an average of 10% monthly in select business markets and reducing Agency loss ratios by enforcing underwriting expectations
• Refined process for interviewing, appointing, and onboarding new Agencies in California, which resulted in new Agents receiving consistent training on company expectations

• Collaborated with Supervisors to develop targeted coaching plans for new Commercial Lines specialists and alumni team members, which resulted in improved underwriting accuracy and soft skills
• Developed onboarding and QA processes for new specialists, alumni team members, and new Team Leads that created consistency across the department