I am the owner of Love CORP, a nonprofit organization that assists families with basic needs and helps women combat postpartum depression and anxiety.

Pricing products for sales representatives and working various systems to research product qualifications.

• Manage team of mobile tax advisors. File tax returns for clients. Provide excellent customer service skills to customers. Follow up with tax advisors to ensure accuracy of clients’ tax returns. Create new ways to market new business in new territory. Process files to be submitted to Internal Revenue Service. Advise clients on ways to maximize their returns. Educate clients on tax laws, regulations, and procedures. Manage budgets for supply orders for the company. Analyze ways for growth and future clientele by presenting new ideas to Corporate.

Project Management. Escalations. Become the driving force to get Data, Voice over IP orders completed. System navigation. Negotiation with Engineers, Contractors, internal parties. Work with sales to meet customer deadlines.

• Inbound Call Center: Assisted customers with questions concerning mortgage, mortgage policy and procedures, insurance inquires, and payments. Educated customer on payoffs, mortgage payments, and offers available at time of call. Assisted customer to best of abilities and properly transfer to correct departments. Worked with authorized 3rd parties with assistances concerning mortgage information, payoffs, credit information as well as internal partners and attorneys. Cross sold products such as a home equity lines of credit, refinance, and checking account banking information. Provided options to homeowners experiencing financial hardships. Processed credit amendments on case to case basis depending on status of homeowner. Filed intake, audit and Filed Pull Request. Default Execution Project/ Foreclosure Project. Researched foreclosures. Loan Research, Modifications Research. Performed Quality Control Audits on Affidavits. Checked calculations for A team Execution. Determined Pass or Fail status. Verified information on the physical Affidavit using Foreclosure Affidavit Quality Control worksheet. Entered Quality Control results into QRA Database. Established relationships with Attorneys and Notaries on Special Projects. Verified Notes and Mortgages

• Entered Data into Tax wise for Customers. Processed loans for Rapid Anticipation Loans. Assisted with IRS with tax audits. Filed paperwork. Scheduled appointments. Performed any book keeping duties needed. Promoted Marketing techniques for tax products.

Helping children with special needs. Providing safe environment for children ages 11-17. Building relationships with children. Assisting in Changing Attitudes and Behaviors. Learning to use/make judgement calls based on the needs of children.