Jasmina Vukel Email & Phone Number

Montvale, New Jersey, United States

• In this role, I am responsible for supervising 20 employees, including onboarding and training our international team in the Philippines on customer service and inside sales activities to promote customer loyalty and.
• I have reduced our manual efforts and implemented new technologies and software to automate processes and save Dynarex resources and time, as well as improve employee performance.
• I continuously developed and implemented procedures pertinent to the operation of inside sales and customer service.
• I successfully launched an online portal to transition customers to a web-based service.
• I regularly implement updates within the customer journey process through marketing, IT, purchasing, and warehouse efforts.

• In this role, I led a team of sales and customer support specialists to ensure clients received assistance with technical aspects of products or services. I personally responded to escalated customer support or sales.
• I led efforts to maximize customer retention and improve the profitability of the organization.
• I seamlessly integrated and cross-trained two fully functional teams into one.
• I championed an update on all department policies and procedures.
• I created new onboarding procedures to enhance the customer experience.
• I launched the entire pricing structure and procedures for the organization.

Orangeburg, New York

• In this role, I managed daily operations of sales support functions and oversee resource allocation and workflow for activities, including order processing, RFP response, data collection, and report preparation. I.
• I consistently won large numbers of RFPs and bids.
• I optimized the use of systems by integrating the RFP information into the company database for future use.
• I created a cross-functionality system to share information as needed.

Orangeburg, NY

• Executed strategic sales plans and initiatives of services in the Western and Central regions of the U.S. Assisted in sales forecasting and planning activities, as well as modifying existing products and adding new.
• Successfully planned and attended National Sales Meetings.
• Directly contributed with growth and maintenance of existing customer accounts.

River Edge, NJ

• Administrative Tasks:
• Formulated and analyzed end-of-month and other financial reports
• Manage complex and frequently-changing calendars and scheduling for staff and doctors of three dental offices
• Arranged for and scheduled meetings and conference calls, and composed meeting minutes
• Excelled with independent work, as well as with responsibilities within team environments
• Acted as point of contact for all vendors and clientele; also contacted vendors and negotiated pricing of equipment

Paramus, NJ

• Imparted high-level administrative support for the Vice President of Instructional Effectiveness
• Assumed primary point of contact role for internal and external constituencies on all matters pertaining to the VP
• Handled telephone correspondence, mail, email, calendars, and meeting notes
• Prepared, assembled and distributed all necessary materials for meetings and for executives, deans, faculty and staff
• Tasked with ordering office supplies
• Teamed closely with executives of the college

Hackensack, NJ

• Accomplished a variety of executive administrative duties, including answering phones, processing mail, logging data entry of incoming sales calls, providing calendar maintenance for management, handling all domestic.
• Assigned sales leads
• Generated budget reports
• Greeted all existing and prospective clients
• Prepared conference room and materials for meetings, and undertook all trade show coordination
• Created an organizational method for keeping track of trade show materials, and assisted in designing trade show booths

Paramus, NJ

• Upheld maintenance by troubleshooting computers and printers
• Conferred with and helped students and faculty with computer program issues
• Supported work scheduling for employees

Fleischmanns, NY

• Achieved daily administrative tasks and operated point of sale machines
• Processed orders for office and motel room supplies
• Demonstrated excellent customer service, and checked guests into their rooms

Associate Of Arts And Sciences (A.A.S.), Business Technologies/ Web Development And Management

Diploma, Visual Arts And Communications

Activities and Societies: National Honor Society