Jasmin Dela Torre Email & Phone Number

• Acted as people leader and program administrator for 2022 IT Summer Intern Program, supporting a matrixed work assignment structure
• Supervised a team of 14 interns across SDG&E and SoCalGas, driving technical, professional, and leadership development
• Managed overall coordination and execution of program activities and events (networking, outreach, tours, lunch & learns, etc.) over the 12-week span
• Fostered a collaborative and supportive team environment while overseeing, supporting, and mentoring the interns
• Conducted 1x1 touchpoints with interns and managers/leads of assignment teams
• Developed and delivered end-of-summer performance development dialogues

Greater San Diego Area

• Lean Agile Center of Excellence (LACE)
• Drive the design and development of LACE online presence and self-service portal
• Support the OCM (organizational change management) effort for IT organization's multi-phase digital transformation
• Facilitate and support the execution of agile maturity assessments across the IT Organization
• Support governance and reporting related to project delivery across various IT portfolios
• Assist business planning and financial teams in the execution of the annual capital planning cycle for the IT organization

Greater San Diego Area

• IT Portfolio Management Organization (PMO)
• Development and rollout of centralized, online self-help resource for the IT Portfolio Management Organization to leverage project management templates, job aids and resources for IT PM tools and systems, and access.
• Plan, coordinate, and conduct trainings to ensure IT PMO is continuously learning and refreshing their knowledge around IT Project Management best practices, established processes, and informed of updates
• Cross-team collaboration throughout various PMO groups across each IT Department and partner organizations (VMO, Business Planning, Supply Management, etc.)
• Support business planning and financial teams in the execution of the annual capital planning cycle for the IT Organization
• Provide ongoing support to IT Project Managers and Portfolio Managers on systems and processes

Greater San Diego Area

• IDENTITY & ACCESS MANAGEMENT - OCM/Communications Resource
• Assisted in driving the long-term approach to improving the onboarding experience
• Maintained cross-departmental alignment and awareness
• Identified synergies, gaps, and areas for improvement across the project portfolio
• Documented and analyzed internal onboarding, transfer, and termination processes
• Effectively contributed to the organizational change management (OCM) effort for the implementation of the My Access system rolled out across the Sempra companies - Supported various change management activities.

Greater San Diego Area

• IT PROJECT MANAGEMENT OFFICE - Business Systems Analyst
• Assisted with development of the Enterprise Business Process Management (BPM) Program leveraging the new K2 platform
• Supported four in-flight projects in various project roles - lead, coordinator, analyst
• Handled coordination between vendors, project team, and business clients
• Aided in the identification of business, stakeholder, and solution requirements
• Documented and analyzed existing business processes

San Francisco Bay Area

• Conducted root cause analysis on 200+ issues/month, routed from Client Support, Account Management, Implementation teams
• Collaborated with product managers and development team to identify opportunities to maximize system automation
• Leveraged Domo, Salesforce, and JIRA to create dashboards and reports on escalation volume, drivers, and resolution time
• Analyzed client escalation data to identify opportunities for product enhancements and process improvements
• As subject matter expert, led trainings for new client support associates pertaining to Payroll Sync product and integrations
• Designed and documented Operations team process flows to increase efficiency and reduce errors

San Francisco Bay Area

Named the fastest growing company in Silicon Valley in 2015, Zenefits is a Software as a Service (SaaS) company that offers cloud-based platform to businesses, both big and small, for managing multiple HR services such as health insurance, payroll, compliance, paid time off, benefits, employee onboarding, stock option management, and more.

Greater San Diego Area

iMatrix is a leader in providing affordable and cutting-edge online marketing solutions for local businesses. With a mission to empower the world’s businesses to succeed locally through affordable marketing solutions. Their suite of online marketing solutions includes an advanced SEO solution, pay-per-click (PPC) advertising, custom video marketing, social.

Greater San Diego Area

World Trade Center San Diego (WTCSD) symbolizes San Diego's international connectedness and secures its place as a competitive player in world markets. It's comprehensive business services and expert global lead-generation capabilities enhance regional trade and provide opportunities for profit. I acted as liaison with domestic and international clients.

Greater San Diego Area

iBiz247 is an online digital databank that helps individuals and corporations do business internationally; connect them to the right people; products and services; find reliable information; and grow their business or career.As an International Business Research intern, I conducted research on various international business topics regarding protocol.

Greater San Diego Area

After a semester excelling in Business Applications Programming (MIS315), I was offered a programmer/computer lab assistant position by my Management Information Systems professor. The programming side involved developing management systems through advanced technical and communication skills and enhancing my programming abilities in Visual Studios.

Bachelor Of Arts (B.A.), International Business - Concentration: Management Information Systems, Cum Laude

Activities and Societies: Alpha Phi Omega - National Service FraternityConcentration: Management Information Systems Minor: Marketing.

Master Of Science (M.S.), Management Information Systems, General

Mandarin Chinese Language Development, Chinese Art & Culture

International Business study abroad program studying Mandarin Chinese Language Development focusing on Grammar, Speaking, and Listening..