Coordination of supports to increase participant capacity and maintain relationshipsKey Responsibilities- Supporting participants to understand their NDIS plan- Plan and coordinate supports- Connect with supports and services- Establish and maintain supports- Coach refine and reflect participants- Build participants capacity for independence- Prepare participants for crisis and crisis planning- Report to NDIA- Acting in participants best interestAchievements - Promoted from Mental health Worker to Support Coordinator/Psychosocial Recovery Coach after three months of employment- Achieved 100% engagement with participants- Achieved high level of preferred participant outcomes

First point of contact prioritising property management followed by accounts and sales departmentsKey Responsibilities- First point of contact- Organising appointments and calendars- Dispute resolution and de-escalation- Arrears- Marketing- Office management- Application through to let process- Maintenance- Receipting, bank reconciliation and trust accounting- Coaching sales associatesAchievements - Established and executed paperless office system- De-escalation and turn around dispute resolution of difficult clientele- Applied cloud software and digital inspection application- Coached sales associates to list their own sale properties

Listing generation, buyer specialist and property sales agentKey Responsibilities- Understanding purchaser requirements- Lead generation valuing up to $3,500,000- Vendor management- Marketing and sales campaigns- Property sales, contracts and procedure through to settlement- Trust accountingAchievements - Pinnacle outcomes for clients using negotiation techniques- Implemented digital signatures- Established paperless office system- Sale of two plus properties per month on a consistent basis

Increase efficiency of senior sales agentsKey Responsibilities- Lead generation- Client relationships- Showcasing property listings- File maintenance- Marketing- Office management- Listing through to settlementAchievements - Transposed into the higher end property market $1,000,000 - $2,000,000- Increased property listings and sales for the company

Preparing Sales listing kits Liaising with solicitors, vendors and buyers Attending & setting up open for inspections Buyer follow ups Prospecting Property marketing & advertising General administration duties Assisting at property Auctions Assist with agent diary management Handle phone & e-mail enquiries Book appointments for market appraisals Responsible for social media Create property reports Assist with advertising campaigns

Awarded as a Speed of Service Champion Attained 98% customer satisfaction based on the feedback forms for the year 2015 Increased sales revenue for the Clayton store with the use of up selling