Jasmine Bacalso Email & Phone Number

Gold Coast, Australia

4thPortal creates web applications that help solve business problems and improve performance. We're currently working on Uplook — A knowledge management platform offering both public and internal knowledge bases. From 2013 to 2018, I assisted with the product strategy, quality assurance, and user experience development for UltimateCSR — A call center management system. In 2018 it was acquired by Concentrix, one of the world's largest business process outsourcing… Show more 4thPortal creates web applications that help solve business problems and improve performance. We're currently working on Uplook — A knowledge management platform offering both public and internal knowledge bases. From 2013 to 2018, I assisted with the product strategy, quality assurance, and user experience development for UltimateCSR — A call center management system. In 2018 it was acquired by Concentrix, one of the world's largest business process outsourcing companies.I am currently heavily involved in our strategic discussions about new products, and product features, and which business problems we'll solve with each new project. Show less

Helensvale, Gold Coast

− Manage and perform administration processes as directed by the Operations Manager.− Administer the quality and compliance aspects of the direct training and assessment services performed for clients.− Assist the Quality Manager in the administration of all aspects Registered Training Organisation (RTO) operations (including compliance to national regulations such as ASQA) to ensure that the business is in an audit ready compliance state at all times.• Executed operational… Show more − Manage and perform administration processes as directed by the Operations Manager.− Administer the quality and compliance aspects of the direct training and assessment services performed for clients.− Assist the Quality Manager in the administration of all aspects Registered Training Organisation (RTO) operations (including compliance to national regulations such as ASQA) to ensure that the business is in an audit ready compliance state at all times.• Executed operational administration processes ensuring government compliance.• Identified and implemented best practice and efficiency improvements to process designs.• Created and maintained procedures and other process documentation.• Developed administrative tools using Word and Excel to assist with student management across multiple programs and partners.• Assisted the Operations Manager in all aspects of RTO administration including student assessment administration, AVETMISS reporting, end of month claim processes and general administration.• Managed electronic and paper student records.• Developed and managed student tracking reports for clients and partners.• Used VetTrak Student Management System to support training administration. This included registration of new trainees and training updates for clients, trainers, and trainees through to completion of certificates and statements.• Managed the administration email account, and liaised directly with clients and partners by both phone and email.• Supported office visits by students, clients and business partners by ensuring conference facilities and required resources were prepared, as well as greeting and coordinating visitors as they arrived.• Performed many other general office administration tasks.• Worked exclusively with Apple Mac OS. Show less

Manila, Philippines

- Enterprise System Library (ESL) SME. - Maintained the transformation applications to migrate legacy data to the centralized system server or Server Configuration Management Database for all HP Asia Pacific Region clients.• Performed data migration, system audit and quality check of migrated data.• Analysed trial migration results to identify gaps and inconsistencies in third-party migration tasks.• Generated reconciliation reports.• Liaised and maintained a good… Show more - Enterprise System Library (ESL) SME. - Maintained the transformation applications to migrate legacy data to the centralized system server or Server Configuration Management Database for all HP Asia Pacific Region clients.• Performed data migration, system audit and quality check of migrated data.• Analysed trial migration results to identify gaps and inconsistencies in third-party migration tasks.• Generated reconciliation reports.• Liaised and maintained a good relationship with various Stakeholders/Account Owners during the transformation of account data to the HP ESL. Show less

Manila, Philippines

- Performed client and vendor management, account management, data collection, analysis and reporting, sales and product training.• Managed Nokia account and key vendors.• Performed competitive intelligence.• Performed business intelligence including both weekly and monthly data analysis. • Conducted in-store and classroom training to account sales staff.• Created and implemented sales promotions.

Cebu, Philippines

- Performed vendor management, data analysis and reporting, process improvement and cost analysis, order fulfilment.• Performed business intelligence analysis and reports.• Prepared and analysed reports of daily and monthly operational performance for senior management.• Coordinated, prepared, and administered processes for the marketing production department such as allocation of tasks to the production team on a daily basis.• Coordinated acquisition and order process of… Show more - Performed vendor management, data analysis and reporting, process improvement and cost analysis, order fulfilment.• Performed business intelligence analysis and reports.• Prepared and analysed reports of daily and monthly operational performance for senior management.• Coordinated, prepared, and administered processes for the marketing production department such as allocation of tasks to the production team on a daily basis.• Coordinated acquisition and order process of domain names from multiple vendors.• Liaised and maintained business relationships with various clients/vendors such as Thrive Marketing and Newswire for press releases. Show less

Cebu, Philippines

- Performed client management, vendor management, product development, order fulfilment, production monitoring, quality assurance and progress reporting. • Managed US-based client, Williams-Sonoma Home Furniture.• Sourced and managed Philippines vendors/suppliers.• Coordinated daily operational activities in screening pre-production samples, obtaining and negotiating price quotes, and tracking production and shipment.• Tracked and reviewed pre-production samples, specs, and… Show more - Performed client management, vendor management, product development, order fulfilment, production monitoring, quality assurance and progress reporting. • Managed US-based client, Williams-Sonoma Home Furniture.• Sourced and managed Philippines vendors/suppliers.• Coordinated daily operational activities in screening pre-production samples, obtaining and negotiating price quotes, and tracking production and shipment.• Tracked and reviewed pre-production samples, specs, and colour swatches to ensure samples match with required specifications and quality standards. • Coordinated with internal departments such as Accounting, Management, Reporting, Shipping and Quality Assurance to ensure smooth work flow for order follow up.• Placed orders on behalf of buyers. Show less

Cebu, Philippines

- Assisted in managing the furniture production processes. Performed process improvements, line balancing and capacity planning, and client management. • Analysed and documented business processes. • Developed & implemented solutions to resolve production issues and enhance efficiency. • Prepared reports to update the management on the performance of the departments.• Ensured that clients received information such as quotations, required data, status updates in a timely… Show more - Assisted in managing the furniture production processes. Performed process improvements, line balancing and capacity planning, and client management. • Analysed and documented business processes. • Developed & implemented solutions to resolve production issues and enhance efficiency. • Prepared reports to update the management on the performance of the departments.• Ensured that clients received information such as quotations, required data, status updates in a timely manner.• Ensured that any relevant info, item specification, and modification were received by the concerned person/ department and acted upon. Show less

Cebu, Philippines

- Planned production process to meet customer deadlines, worked with production manager and quality assurance manager.

Cebu, Philippines

- First point of contact for customer inquiries and issues, obtained full understanding of what information is being requested by the customer, and provided quality customer service.

Bachelor'S Degree, Industrial Engineering

Certificate Iii, Business Administration