Jasmine Birch Email & Phone Number

Casey, Victoria, Australia

Cranbourne, Victoria, Australia

Frontline Services Coordinator / Swimming Lesson Coordinator - The Bass Coast YMCA (November 2020 - Present)Responsibilities include:- Maximising customer experience and managing membership and swimming lesson sales- Managing sales team/customer service team- Lead, recruit and develop new employees, swim teachers and customer service.- Provide assistance.

Foster, Victoria, Australia

General assistant, hired to provide covid screening to staff and patrons attending the hospital. Responsibilities include:- Covid temperature screening- Ensuring hygiene standards- Liaising with staff and customers- Communicating covid hospital guidelines to staff and community

Customer Service Officer Huntingtower Sports and Aquatics Centre (HSAC)This role has been terminated due to the Covid-19 Pandemic. Responsibilities include:- Support and manage swim teaching staff, including sourcing covers- Data entry for swimmer’s standards- Management of staff qualifications- Assessment of swimmers levels.- Develop and organise class.

Australia

Swim teacher – maribyrnong aquatic centre (swim and survive)Responsibilities included:- Swim and Survive lesson plan teaching- Provide customer service and constructive feedback- Provide training to students of multiple cultural backgrounds and levels of disadvantages- Balance student training with enjoyment and water familiarisation-Mentor to other.

Deer Park, Victoria, Australia

Flight Centre Travel consultantResponsibilities include:- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments to over 60 customers a month.- Responded to clients' questions, issues and complaints and implemented appropriate solutions.- Exceeded customer service.

Responsibilities include: - Support and develop the education and portfolio of other SU members,- Represent students in legal matters, pertaining to their degree.- Ensure VU constitution is fair and equal to all students- Student Satisfaction on campus- Event Support- Conducting campaigns, and support for students.

Responsibilities include:- Provide general support to the student community on university events- Provide support to current student union team on their portfolio events, such as RU OK Day, international Day of People with Disability, International Womens day, LGBT+ Coming out day.- Provide student support during exam weeks- Provide student information.

Responsibilities include:- Providing a connected link between students attending the university and staff making key decision making- Provide student support during disciplinary action- Ensure university maintained a high level of support for women.- Event hosting for international women day - Provide support for other portfolios in the student union.

Responsibilities include:- Customer Care and Exceptional Service- Cycle of Service- Excellent Customer Service- Cleaning Skills- Food Handling- Closing and Opening of store

Various Volunteering including:Future music festival -Bump in for the FestivalIron Man Melbourne-Registration for participantsEnsure correct direction for participantsAustralian Athletics-Surveying Audience for Athletics Australia-Provide enthusiastic nature and friendly environment

Knox City Council's Sustainability festivalBump in,Responsibilities include:-Liaising with staff via radio-Crowd control-Provide directions

Clubbid.com.au and Charitybid.com.au Gave me great experience and knowledge in understand the behind the scenes propositions of a business, including the admin side of the website. I appreciate the time I had at Charitybid and will carry the skills I learnt throughout my future endeavours.

Logistics, Entertainment and Volunteer Coordinator for the Relay for life in Dandenong. Mainly attending to the performers.In free time assisting the Event Coordinator with all necessary needs, including;-Cash count-Note taking-Merchandise store-Registration-Tallent Resourcing

Bachelor'S Degree, Business, Marketing

Diploma Of Events

Education record