Jasmine Brice Email & Phone Number

• Conducts in-depth customer interviews to gather critical insights, ensuring accurate data entry and seamless integration into relevant systems for enhanced decision making and operationalefficiency.• Consistently surpassing performance targets, achieving an average of 120% against a goal of 85%, demonstrating a strong ability to exceed expectations and drive results.• Actively mentor and train junior team members, fostering a collaborative environment and driving continuous improvement in eligibility assessments.

• Oversee a portfolio of over 10 clients ensuring all contractual obligations are met and invoices are paid on time while proactively managing account updates to maintain compliance and strong client relationships.• Validate product and pricing information ensuring accuracy and alignment with business objectives, while coordinating with vendors as necessary to resolve discrepancies and maintain strong supplier relationships•Maintained accurate client records, ensuring compliance with company’s regulations and improved data integrity

• Lead contract negotiations to establish new terms, leveraging software to accurately calculate payments and ensure mutuallybeneficial outcomes.• Collaborated with clients and attorneys to facilitate the preparation of comprehensive bankruptcy filings, overseeing the collection and organization of critical documentation such as financial statements and detailed lists of assets and liabilities, ensuring accuracy and compliance with legal requirements.• Oversee bankruptcy filings to ensure full compliance with federal and state regulations, while managing critical deadlines timely and accurate submissions.

• Effectively managed multiple priorities, optimizing office workflows to enhance productivity and ensure seamless operations.• Provide strategic guidance to customer’s by analyzing insurance companies polices, financial statements, and risk factors to deliver tailored coverage recommendations that align with their needs and risk profile.• Strategically navigate complex office dynamics by coordinating high level meetings and optimizing operational processes resulting in improved efficiency and streamlined workflows.

• Exhibit exceptional attention to detail in accurately entering and managing claim information within claims management systems, ensuring data integrity and compliance with organizational standards.• Delivered empathetic and responsive service to policyholders, effectively addressing concerns, and fostering a positive customer service experience through proactive communication and support.

Achieved two promotions within the same year, advancing from sales associate in the toys department to Tire Lube Express Associate, followed by a promotion to an Operation role.

• Led and trained crew members by providing clear direction, delegating responsibilities, and ensuring strict adherence to McDonalds operational standards resulting in efficient team performance and consistent service quality.• Managed customer complaints and swiftly resolved issues, upholding high service standards to ensure exceptional customer satisfaction and loyalty.• Analyzed and interpreted sales reports, tracked key performance metrics and leveraged data- driven insights to inform strategic decisions on staffing, inventory management, and sales initiatives