Jasmine Callaghan Email & Phone Number

Greater London, England, United Kingdom

London, England, United Kingdom

● Strategic promotional planning of digital lifecycle with key franchises including Sonic, RGG, Atlus, and Legendary lines for EMEA● New release execution involving working closely with operations and marketing; with SKU plan, restrictions, and road map● Working on first party backends against GRM on Sharepoint to price check pre-orders and launch● Price planning and forecasting titles worth several hundred milliondollars per year

London, England, United Kingdom

London, England, United Kingdom

With Genba being a distributor of digital content within the gaming industry, Genba connects publishers and developers with digital stores and platforms. I covered a mixture of indie and some AA and AAA accounts.● Worked with 32 publishers for forecasts and launches, including promotions and marketing● Built partnerships and rapport with my publishers and external clients to grow my accounts and revenue● Presented sales reports, actioned price changes, and discussed road maps

London, England, United Kingdom

Hutch are a mobile gaming developing and publishing studiocentred around racing game titles.With Hutch being a game developer and publishing studio, I covered two game titles and took ownership in regularly communicating with our team of developers, external and overseas teams to coordinate training, updates, and to maintain strong rapport throughout the development cycles. I provided feedback every sprint from myself and consumer insight to then help facilitate any changes toincrease the quality of our games and adapting to changes in the free-to-play/F2P market.● Covered two mobile game titles through community management, emails, reviews and policy changes throughout its development cycle● Presented consumer insight including my analytical feedback from use of Jira and Amplitude every monthly sprint and in weekly meetings

London, England, United Kingdom

FACEIT is an esports platform administering leagues for PC games such as Counter-Strike Global Offensive, DOTA2, League of Legends and PUBG.Worked in a small team for an esports start-up company, primarily working on Zendesk to help customers, whilst also being made responsible for physical and digital prizes. Built strong communication and rapport with sponsored companies from overseas and reported back feedback of what products were selling well and what players were interested in to make the most use of our stock and keep it replenished.● Was in charge of digital shop trades via Steam and physical orders for leader board prizes including replenishment of stock● Community engagement via Zendesk relating to technical, account and payment issues, bans, registration, and shop issues

London, England, United Kingdom

First office-based role working in customer service with technical, general, and gaming-related queries or sales via email, phone, and web-chat. At times we had regular customers phone us with help to walk through an entire game. I was placed on a regular basis to be solely focused on emails as I could deliver high numbers of responses to help bring the customer queue down, whilst keeping the quality of responses.Also visited a post E3 event and wrote an extensive review of the main upcoming games as part of my visit.● Assisted the community via email, phone, and web-chat including taking orders● Regular communication with suppliers regarding stock and orders

London, England, United Kingdom

My first ever job role and first step into the gaming industry. Starting with a zero hour contract working weekends, I volunteered to work full-time hours outside of my days studying at Uni. I took pride in helping assist one of our KPI's with pushing preowned sales with games, accessories, and consoles in a month-long project.I worked during major launches such as during the Nintendo 3DS, Playstation 3, and Nintendo Wii releases.Taking part during these big launches across different stores, as well as being in charge of the top selling charts helped keep me in the loop of the ever-changing industry.● Was in charge of charts every week for all formats on the shop floor● Maximised sales through add-ons and driving sales to reach monthly targets and KPIs

Bachelor Of Arts - Ba, Journalism, 2:1

Activities and Societies: As part of my course, I chose a company for my work experience and joined Rocksound Magazine for 2 weeks..

A-Level, English Literature, Media Studies, General Studies

Gcses