Jasmine Clarke Email and Phone Number

The VMS SMS Program Manager is responsible for the management & operational support of the (assigned) client(s) and accountable for the long-term client success. Engages and collaborates with cross-organizational teams to ensure correct delivery of services and ongoing client contact throughout the client engagement.Daily responsibilities include but are not limited to:-Answering phone and email correspondence.-Resolving system issues per the end user's request -Assist hiring managers and or vendors with interview coordination with candidates.-Assist with temporary job requisition creation.-Assist with timesheets and timesheet amendments. -Conduct routine audits and report management.-Assist hiring managers, staffing agencies, and candidates when needed.October 2022Became the Co-Chair for the Black + Allies Employee Resource Group where I:-Hold monthly culturally rich programs/meetings that may include guest speakers-Coordinate with Co-chair to plan execute themes for each meeting-Promote and recruit for more members to join-Partner with other ERG Chair for the shared goal to promote diversity, equity and inclusion within the company

Individually and as a team, leading the City’s recruitment and hiring process by overseeing various Human Resources systems, providing training on said systems, and supporting the Human Resources Department's philosophy of "Doing Good HR Work" while also carrying out the mission of The City of Concord:"The City of Concord partners with our community to deliver excellent service, and plans for the future while preserving, protecting, and enhancing the quality of life". Duties include but are not limited to:-Managing and troubleshooting Human Resources systems such as SilkRoad OpenHire and RedCarpet, Ademero Content Central, and Saba Halogen and Training-Service Co-workers with system issues-Recruiting for new talent via online job boards and attending local career fairs-Manage and assist with screening and selection talent acquisition process-Job vacancy management -Project management -Conduct ongoing training training for related HR systems -Onboarding of new hires including data entry and facilitating orientation-Creating graphic designing using Canva for any departmental correspondence as needed-Creating SOP's, visual guides, and video recorded training using Microsoft Word, Microsoft Powerpoint, and SnagIT snipping tool-Conducting audits and reports creation-Defending and carrying out City policies especially those centered around Hiring practices and procedures

- Manage cases that are assigned daily to be assessed and worked- Assist internal associates with system issues and questions they have- Service internal associates concerning both VectorVMS and Concur SAP systems- Hold and conduct bi-weekly Concur SAP training for new travelers - Provide quality and thorough solutions for associates to help resolve their inquires- Know and enforce ADP’s Travel & Expense policy for the US and Canada associates- Assist associates with reconciling their corporate American Express balance- Assist managers with their contractual workers through VectorVMS

- Use breadth of expertise to support ADP's clients with their payroll and other payroll related inquiries- Utilize and enforce payroll policies as well as federal and state tax policies daily- Educate and train clients to be more self-sufficient with ADP products with each interaction- Provide a consultative approach of customer service to our clients- Communicate with our clients via phone and email channels- Work as a team-player between cohorts to stay knowledgeable and hit initiatives- Selected for the Email Team in November of 2017 for quality and well written emails to clients- Promoted to Senior in January of 2019 for quality of service to clients- Selected as team quality champion to help others improve and maintain email etiquette within our team and across the floor

- Communicate with our clients via phone and email channels- Work as a team-player between cohorts to stay knowledgeable and hit initiatives- Selected for the Email Team in November of 2017 for quality and well written emails to clients- Selected as team quality champion to help others improve and maintain email etiquette within our team and across the floor - Support ADP's clients with their payroll and other payroll related inquiries- Utilize and enforce payroll policies as well as federal and state tax policies daily- Educate and train clients to be more self-sufficient with ADP products with each interaction

Supervise and direct all activities within the resident halls and provide guidance and direction to all staff involved with the summer residential component of the Upward Bound program.

- Maintain knowledge of current sales and promotions, policies regarding payments, and exchanges- Engage and assist with customers in a sincere and friendly manner- Prioritize between given tasks- Build relationships with customers to increase likelihood of their continuing business- Manage and oversee sales associates in my designated zone of the store

- Assist the sales team with customer service tasks and research- Manage schedules and meeting agendas- Manage company marketing using Mail Chimp and Sales Force- Perform follow-up phone calls with customers - Assist sales team with preparation for trade shows- Perform general clerical tasks- Create required documents using Microsoft Office and Excel

- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges- Engaged and assisted with customers in a sincere and friendly manner.- Prioritized between given tasks- Built relationships with customers to increase likelihood of their continuing business