• Greets visitors and provides them with assistance.• Answers incoming calls, takes messages, and transfers calls to appropriate departments or personnel.• Maintains a neat reception area by organizing materials and tidying up furniture.• Manages incoming mail distribution, courier services, faxes, and photocopying documents as requested.

• Helps to build strong relationships with customers to increase retention and loyalty.• Assists clients in understanding their credit card benefits, resulting in increased usage of available perks.•Awarded “Golden Stylist” in the regional district for the second quarter 2024 for meeting and exceeding card loyalty goals.• Was within the top 25 in the entire Gap brand company for credit card sign ups through the month of May 2024.

• Approached browsing customers to initiate conversations to determine buying preferences.•Attended to customer needs and desires to identify and recommend optimal products.•Managed efficient cash register operations.•Used strategic tactics such as cross-selling and upselling to drive sales.

•Greeted customers and helped with product questions, selections, and purchases.•Used a consultative sales approach to understand customer needs and recommend relevant offerings.•Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.•Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

•Provided positive first impressions to welcome existing, new, and potential customers.•Helped customers locate products and checked store systems for merchandise at other sites.•Maintained customer satisfaction with quick and professional handling of product returns.•Applied security and loss prevention training toward recognizing risks and reducing store theft.

•Assisted with resolving supervisor-escalated restaurant inquiries related to account information, payment questions, and the sign-up process. •Solved moderately complex problems, time-sensitive inquiries, and multi-tasked in high-volume situations.•Analyzed a restaurant’s needs and coordinated with other service or technical departments to develop and deliver an appropriate solution for each restaurant.

•Supported a high volume of contacts through e-mail, chats, inbound calls, and outbound calls by assisting with orders and diner's accounts.•Worked with the driver partners in delivering and adjusting orders as well as helping with basic troubleshooting with the GrubHub For Drivers mobile app.•Partnered with other care and delivery operations teams to resolve all driver, diner, and restaurant questions to create overall service satisfaction.

•Sorted through documents and transactions, and quickly organized documents in a specific order. • Crossed-trained in the area of scanning and operated imaging equipment,( OPEX 7200, OPEX 150), to scan transactions into site’s database.

• Supported the store manager and co-manager in overseeing the operational functioning of the store.• Drove volume and revenue by proactively managing the client experience and coaching associates on client interactions and performance to maximize creativity.• Responsible for keeping possession keys to the store, and performed opening and closing procedures in the absence of higher management.• Completed daily tasks to ensure the store ran smoothly and met all company standards and guidelines.• Embraced fashion and stayed up to date on market trends.• Supported the company's business strategy to effectively reach goals for the store each day.

• Courteously greeted customers and generated an atmosphere of hospitality.• Provided wardrobing and styling assistance by maximizing customers’ clothing selection and in turn generate sales.• Responsible for introducing and signing up customers for the Ann Taylor Perfect Rewards Credit Card, and upholding a weekly card sign up goal.• Maintained loss prevention standards through awareness and customer service.• Provided assistance to new sales associates on store procedures, guidelines and visual standards.

• Responsible for creating a “transformational” experience for each customer by assisting them according to their needs and going above expectations through excellent customer service.• Retained and exceeded a weekly sales goal.• Discussed and educated customers on the different collections and styles of handbags, shoes andaccessories.• Built and strengthened client relations by maintaining a clientele book.

• Served multiple customers, discovered their needs, and made recommendations to generate sales.• Maintained extensive knowledge of current sales and promotions.• Managed the cash register per POS guidelines.• Retained pricing and visual standards consistently. • Provided accurate product information and recommended alternative purchase choices. • Built and maintained a solid customer base following through consulting and wardrobing.

• Checked and entered data.• Prepared documents and letters for distribution to office staff • Responsible for copying and scanning documents to meet deadlines for distribution.

• Processed shipments and ensured all merchandise was represented on the sales floor per visual guides.• Prepared clothing from shipment by arranging where items would be placed in different areas of the sales floor, creating a seamless process for displaying all items quickly• Helped with inventory control and replenished items on the sales floor constantly along with keeping the back room neat, and organized for sales to easily locate all items needed.