• Developed proficiency in digital art and blockchain technology, exploring innovative avenues in the digital art landscape.• Solely launched the "Zombie Eggs" NFT art collection on the OpenSea platform, garnering over $3000 in cryptocurrency sales and over 2,000 followers on X/Twitter.• Created, developed, and promoted a YouTube channel targeting fans of K-drama, amassing over 3,000 followers and over 25k views within two months.• Founded and managed a successful homemade jewelry business, consistently achieving over 75% profit margin through strategic pricing and cost management.

• Successfully recommended and implemented a text line for technicians to communicate with the team, resulting in a 20-minute reduction in wait time at Wal-Mart facilities.• Achieved comprehensive documentation of reported events, ensuring swift resolution, and enhancing operational transparency.• Collaborated cross-functionally with on-site technicians, store associates, and third-party vendors to promptly address critical issues, improving facility functionality.

• Provided prompt and effective technical support to college students, consistently ranking among the top 2 in Service Level Agreements (SLAs), ensuring high user satisfaction.• Maintained meticulous records of interactions and resolutions, contributing to enhanced service efficiency and future troubleshooting.

• Solely managed technician scheduling and dispatching processes, consistently meeting expectations and ensuring efficient response times.• Implemented efficient after-hours service procedures, ensuring timely resolution of emergency requests.• Maintained an accurate customer database, facilitating personalized service and proactive maintenance efforts.

My personal main objective in this position was to exceed customer expectations by collaborating with coworkers and technicians to deliver best customer experience possible.

Communicates with team members and assigns daily work tasks.Complete transactions, handle money in all forms responsibly and maintain accuracy of point of sale purchases.Use good eye contact and body language, displaying a friendly and outgoing attitude.Be prepared to handle customer questions adequately and appropriately.Build trustful relationships with customers to encourage return visits.