Jasmine Davis Email & Phone Number

• Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.• Updated reports and daily logs for management use and permanent files.• Scheduled, confirmed appointments, and entered information into system to updatestatus reports.• Maintained daily calendars, set appointments with clients, and planned daily officeevents.• Streamlined operational efficiencies by assigning crew schedules while adhering tocontractual and FAA restrictions.• Answered telephones and directed calls to appropriate staff members.• Created and maintained accurate and complete records of all customer interactionsin job-related software.• Demonstrated leadership by making improvements to work processes and helpingto train others.

(Remote position)• Interacted with customers to provide and process information in response to inquiries, concerns, and requests about services and products.• Kept customer and system account information accurate and current to support timely resolutions for concerns.• Promptly responded to customer inquiries and resolved complaints to promote loyalty.• Built sustainable relationships and trust with customer accounts through open and interactive communication.• Recommended potential products or services after analyzing customer needs.• Supported customers to maintain positive relationships throughout and followingsales processes.• Prepared customer reports by gathering data collected during customer• De-escalation TechniquesCUSTOMER CARE ASSOCIATE | 02/2020 to Current Carenational Health System - Remote interactions.

Greensboro, North Carolina, United States

• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.• Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.• Helped customers find specific products, answered questions, and offered product advice.• Answered incoming telephone calls to provide store, products, and services information.• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.• Built and maintained relationships with peers and upper management to drive team success.