Jasmine Dotson Email & Phone Number

Remote

Madison, Wisconsin, United States

Responsible for answering incoming calls to assemble tow requests for dispatch, Madisonpolice department, and assist customer/police department over the phone with setting uptows for accidents, breakdowns, illegal parking, etc. Calls must be dispatched in a timely andefficient manner to meet and exceed company ETA requirements.Work with multiple insurance companies to determine which vehicles can be towed underinsurance and when vehicles are eligible to be picked up.Accurately and efficiently record calls into the companies towing software.Provide customer service to all customers inquiring about services provided, rates fortows/jumps/etc, and providing accurate vehicle information/how much to retrieve vehiclesout of tow yard, etc.Documenting, updating, and recording call information accurately so the information in thesystem is accurate and updated

Madison, Wisconsin, United States

Cashier, frontline and backline, shift manager last 6 months, managing employees, inventory, stocking, truck order, drawer counts and end of night deposits, opening and closing the store.