Jasmine Drummond Email and Phone Number

Diagnose and troubleshoot technical issues, providing clear and effective solutions to customers. Identify complex issues that require higher-level intervention and escalate them to specialized teams or supervisors. Use diagnostic tools and techniques to identify and resolve software, hardware, or network problems. Offer step-by-step instructions to customers for resolving issues or completing specific tasks. Document customer interactions, issues reported, and resolutions in CORE.

Complete transactions such as check cashing, cashier’s checks, withdrawals, transfers, and loan payments. Developed and maintained strong customer relationships, resulting in a 20% increase in customer relation sales. Directed members to appropriate financial services & products per their requirements. Maintaining and balancing cash drawers.

Collaborate with other departments to develop and implement innovative organizational strategies to increase business productivity. Oversaw a range of administrative functions, such as product registration, answering incoming phone calls, addressing various customer inquiries.