Operations Manager
Current• Currently overseeing on-road capacity planning project and execution through Q2 2023 for 67 stations in the North American Central Super Region, focused on resolutions for T-3 short term capacity solves. Partnered weekly with station site leadership for plans to meet capacity ask. o Provided weekly reviews of capacity gaps to regional directors and senior regional leadership while discussing solutions pertaining to driver trainer capacity, fleet capacity, and plans to meet hiring targets.• During Prime 2023, oversaw for site’s successful delivery of 1.2 million shipments; the third highest in the AMZL NA network, and fourth highest in all Extra-Large sites. • During Peak 2022, oversaw on-road operational capacity for AMZL site to meet demand of 5.6 million shipments for Peak 2022.• Oversaw sub-regional safety initiative for Detroit Metro region through Q2 2023, which included five sites. Tracked on-road recordable and serious injury rate for Q1 2023. Sites collectively saw 0% serious injury rates and 0% community injuries during Q1 2023.• Through partnership with Delivery Service Providers (DSPs) during weekly reviews, drove a reduction in on-road defects per million opportunities from 940 to 635 within 4 months. Site realized a savings of an estimated $54,000 across 11 DSPs impacting 1,421 units.• Oversaw on-road staffing and execution for over 800 drivers through partnership with site delivery service providers to meet peak capacity for Peak 2022. • Drove 34.09% decrease in non-operational vehicles through partnership with delivery service providers from Q1-Q3 2022 through continued communication involving weekly meetings to review each provider’s overall fleet status. Facilitated partnership with regional fleet team for tracking parts on back order and ensured cases were submitted for each vehicle out of service.