 Provide administrative support to clinical projects under the direction of the line manager and clinical team members. Assist with general administrative functions and ensure timely completion of tasks. Maintain and update clinical systems to track site compliance and performance within project timelines. Handle the preparation, distribution, filing, and archiving of clinical documentation and reports in accordance with standard operating procedures. Review study files periodically to ensure completeness. Assist with the preparation, handling, and distribution of Clinical Trial Supplies and maintain tracking information. Track and manage Case Report Forms (CRFs), queries, and clinical data flow. Act as a central contact for project communications, correspondence, and documentation. Accompany CRAs on site visits to assist with clinical monitoring duties, subject to required training and approval. Perform assigned administrative tasks to support team members in clinical trial execution.

 Processed requests for prior authorization of Durable Medical Equipment (DME). Reviewed provider requests to ensure medical necessity for services requiring preauthorization. Assisted in ordering medical equipment for patients during recovery from surgery or for long-term use. Developed, monitored, and evaluated treatment plans and progress for clients. Coordinated services provided and arranged resources, including transportation. Monitored cases by verifying clients' treatments and responses, advocating for needed services and entitlements, and intervening in crises. Maintained clients' records by reviewing case notes and logging events and progress. Applied nationally recognized criteria to determine the medical necessity of requested services.  Referred provider requests appropriately when medical obligation of services was not met based on criteria.

 Managed the end-to-end process of new patient referrals and reenrollments. Conducted intake assessments for free medication or copay assistance requirements. Possessed comprehensive knowledge of rare diseases and medications to assist with activities of daily living (ADLs). Submitted prior authorizations and facilitated trial runs for clients with specific medications. Provided support to healthcare professionals and patients with screenings for copay assistance. Assisted healthcare professionals with prior authorization requirements, appeals, and home health training. Guided patients through the IPSEN website interface for new enrollments and renewing enrollments, ensuring document completeness. Contacted payers to confirm eligibility and product restrictions related to copay assistance. Ensured follow-ups to confirm patients' therapy and active copay assistance, if eligible. Provided support to patients and healthcare professional offices, addressing questions regarding claims for reimbursements.

 Ensured customer satisfaction by troubleshooting and researching customer issues Running Claims Complete knowledge of Oncology, Neurology and Endocrine medications and side effects Provided proper information in a timeline fashion Customer contact by receiving calls, letters and faxes concerning account or irregularities for patient assistance programs. Investigated problems using computer systems, databases, and established procedures. Obtained further information or triages call to appropriate party Worked within established departmental guidelines. Facilitated patients and medical offices with finding copay assistance/ educating on manufactures assistance Assisted with prior authorizations and ICD-10 codes collections

 Ensured customer satisfaction by troubleshooting and researching customer issues. Managed claims and possessed in-depth knowledge of Oncology, Neurology, and Endocrine medications and side effects. Provided accurate and timely information to customers. Handled customer contact through calls, letters, and faxes regarding account inquiries or irregularities for patient assistance programs. Investigated problems using computer systems, databases, and established procedures. Obtained further information or triaged calls to the appropriate party. Worked within established departmental guidelines. Facilitated patients and medical offices in finding copay assistance and provided education on manufacturers' assistance. Assisted with prior authorizations and collection of ICD-10 codes.