Chief of staff for a Maryland State SenatorJob Responsibilities:• Director of staff and office operations •Manages projects •Public Relations and Social Media Director •Manages and maintains the Senators Schedule • Answers phone calls and supports visitors.•Assist in filing and drafting of legislation •Take meetings in Senators absence • Carries out administrative duties such as filing, typing, copying, binding, scanning, preparing community citations and resolutions.• Organize and work with staff to coordinate Annual Senatorial Scholarship reception.• Supports constituents of the 26th district with their constituent issues.• Organize and work with staff and 26th district team members to coordinate community events.• Attending community events as needed on the Senator’s behalf.• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.•Exhibits polite and professional communication via phone, e-mail, and mail.• Supports team by performing tasks related to organization (Chief of Staff, Media staff, volunteers, etc.• Provides information by answering questions and requests.• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.

• Training and educating new hires and employees on the Employee Retention Credit, intake process and procedures• Managing my team members schedules and request for time off making sure there is coverage• Handling timesheet and commission sheet first approvals before submitting to HR• Utilizing Hubspot to create new contacts and deals. Manage contacts and deals through sales lifecycle from lead to ends/closed stage• Configuring settings and in Hubspot• Contacting potential clients through Hubspot email, SMS and via phone informing them about the Employee Retention Credit and assisting them with gathering documents for the credit analysis and estimate• Conducts fact finding and assessment of client needs.• Initial point of contact for incoming clients and explain eligibility requirements and request appropriate documents.• Scheduling calls for potential clients with CPAs to perform analysis

Developing long and short-term strategies and tactics for growthCreates branding and messaging to attract and retain customersDeveloping and managing budgets for marketing, operations and technologyHandles sales of merchandise, evaluating purchasing decisions and buying needs of customers Makes informed decisions regarding promotional strategies, pricing and product lines

• Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution• Bug reporting and tracking• Recommend best practice use case of Limble CMMS based on an understanding of the customer's business• Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards• Proactively escalate at-risk customers• Collaborate closely across departments to support the success of our customers• Coordinate product demos and refer prospective customers to the Sales team• Assist the Sales team with product knowledge• Create strong customer relationships by delivering world-class customer service.• Maintain a highly organized and accurate task list, visible to the Success team and Management

• Contacted targeted clients to discuss cancellation requests and understand their dissatisfaction with membership service, providing alternatives which led to acquired $100,000 in additional funding by preventing 1,000 client accounts from cancelling• Provided customer service to over 50 customers per day, including account resolution, payment processing, billing and technical questions, price plan changes, porting transactions and client retention• Troubleshoot Tier 1 technical issues, escalated issues to developers for resolution and tested before following up with customer with fix or workaround• Used strong interpersonal and active communication skills and product knowledge to communicate with customers, resolve issues, and assist in the use of company products and systems as well as clients' concerns to learn why they were dissatisfied with their membership services and wanted to cancel, identifying where changes could be made to provide an exceptional customer experience and increase value• Implemented innovative and data driven solutions and strategies (changes; ie: changed service area, products and services features demographic, client information, offered incentives and bonus area) to retain clients as members• Managed client accounts, client interactions, and client relationships throughout the full sales and business development lifecycle duration for memberships, billing, cancellations, and account administration across multiple CRM systems

Enhanced Thorlab’s scheduling processes, purchase requisitions, and vendor relationships (B2B)• Collaborated with key suppliers to negotiate prices, update vendor prices, and establish efficient lead times• Planned, forecasted, and administered inventory management on materials and consumable items• Focus on supply chain KPIs / metrics, provide other purchasing support when necessary• Initiated cost reduction and supply chain programs to reduce annual expenses by 25%

• Performed operational functions supporting the buying team and internal stakeholders• Built strong relationships with new brands, artisan makers, and designers• Oversaw the sample process, including requesting samples, storing, cataloging, and managing launch lifecycles• Managed inventory pipelines and promptly requested product information from vendors

• Served as a liaison between Masters, Judges, Attorneys, Plaintiffs and Defendants • Produced new forms and checklists to help the clerk and public understand the courtroom process • Kept accurate record of court proceedings by producing hearing sheets and judgments• Communicated with Jury Commissioner and assignment office as necessary to keep case flow at high productivity• Kept accurate records of witnesses’ names, addresses, evidence and other materials.

• Carried out the professional duties of a classroom teacher for students in 1st- 12th grade levels• Designed lesson plans and activities while maintaining the classroom structure in the regular teacher’s absence• Facilitated student development in all domains including cognitive, emotional, social, spiritual, and creative

Conducted internet research for legislative bills; previously passed and pending. Supervised two interns on a daily basis. Scheduled and coordinated meetings and luncheons with constituents. Typed memorandums and bill updates to Senators and Delegates meeting the required deadlines. Contacted clients to update them on the status of the bills they submitted. I was flexible in handling any changes in priorities, work hours, and deadlines

Performed front desk operations. Assembled loan folders to be used for new loan applicants. Edited and formatted documents, ensuring there were no spelling or grammatical errors. Prepared reports and forms; editing for grammar, punctuation and spelling. Post-closed loan folders making sure all documents were in correct order, signed, and accurate. Data entry (working with Microsoft Excel and Word) assisting the Accounting department. Established and effective record keeping system for correspondence, reports & meeting notes. Developed, maintained and updated electronic and paper filing system for 40 Loan Officers. Performed mass marketing mailings and assisted with special projects. Greeted and directed customers/visitors while providing excellent customer service. Ordered and stocked office supplies, operated 6-line phone systems, answering phones, taking messages and directing calls. Oversaw maintenance of general office equipment.