Recruited prospective students to the School of Business and Industry, enhancing enrollment through targeted outreach and engagement strategies • Educated students and families about scholarship opportunities, resulting in increased awareness and applications for financial aid. • Collaborated with local schools to identify and connect with eligible students, fostering partnerships that promote educational access and diversity. • Conducted a comprehensive research project on the DC TAG program, analyzing its impact on student enrollment and retention to inform future initiatives.

• Collaborated with cross-functional teams using Slack and Microsoft Teams to coordinate sales initiativesand field service operations• Utilized Salesforce CRM to track customer interactions, manage leads, and generate sales reports• Gained hands-on experience with DIRECTV's proprietary software systems including Atlas and RIO forservice scheduling and inventory management• Supported field technicians by troubleshooting technical issues remotely using DIRECTV's diagnosticsoftware• Assisted in testing and providing feedback on DIRECTV Stream service, contributing to productimprovements and bug fixes

Served as a school ambassador, representing the school brand and promoting its offerings to prospective studentsand families• Maintained current knowledge of campus facilities, academic programs, and student life to inform tour content• Conducted research on campus resources, academic programs, and student life to create comprehensive guides forfreshmen and new student