Call Center Customer Service Representative
CurrentThe primary responsibility of this role is to support the private label department's objectives to support inbound customer service and the collection of telephone calls from customers, dealers, and financial institutionsReport to the Customer Service Supervisor, the person in this role will support the customer service department's objective to interact with our valued customers, dealers, and third parties when they have questions or concernsUtilize resources and effective customer-centric communication to efficiently and accurately resolve inbound customer inquiries including but not limited to; payments, title inquires, account status and maintenance, website questions and registration, as well as general questionsService customer needs through inbound and outbound calling strategies designed to partner with customers to create solutions to resolve delinquency with an emphasis on mutually beneficial negations and financial solutionsSupport strong Brand connections with our dealers by answering Dealer and Area Sales Managers inquires via phone and email including but not limited to; titling inquires, originations, lease end, personal property taxes, customer inquiries, and program eligibilitySupport various processing functions including but not limited to email, databases, SharePoint, queue management, and additional miscellaneous tasksCommunicate with other workgroups regarding titles, customer service, insurance, and third parties such as DMVs, dealerships, and attorneys for legal accounts
