• Connected with customers regarding upcoming due invoices or invoices in arrears for payment collection via email or phone call• Documented communication efforts in Asana • Customized detailed payment plans that fit customer financial needs• Sales and Cash Receipt Journal• Cash Disbursement Journal• Maintain records and knowledge of current laws and changes• Sales and Cash Receipt Journal• Cash Disbursement Journal• Maintain records and knowledge of Cannabis laws• Researched misapplied payments, short pays, and overpayments • Resolved billing issues• Monitored customer accounts daily• Scheduled payment pickups• Recommended accounts to be placed on hold or to be released from hold• Escalated delinquent accounts to collections following Federal and State guidelines

Going above and beyond to provide a customer experience to our customers. Handled clerical duties corresponding with customers by phone or email via Zendesk. Used the Shopify platform to process returns and exchanges. Handled any Fedex or USPS issues or tasks.

• Collected payments, sent reminders, and provided client service• Placing inventory orders online through wholesale vendor, attended wholesale markets, and inventory upkeep• Email, creating memos, and communication • Maintain schedule and travel itinerary• Maintain employee records/calendar’s and assisted with onboarding operations like welcome packets and preparing any necessary paperwork.• Set appointments, meetings and ensured all catering needs were met