• Develop with the VP of Sales and Marketing and implement comprehensive sales strategies to achieve company sales targets and market expansion goals.• Manage and grow existing key accounts while identifying and pursuing new business opportunities.• Monitor sales performance, analyze data, and prepare regular sales reports for senior management.• Collaborate with the design and product development teams to ensure product assortments align with market trends and customer preferences.• Oversee the creation and implementation of visual merchandising guidelines for retail partners.• Analyze market trends and competitor activities to inform product positioning and pricing strategies.• Coordinate with the marketing team to develop promotional materials and campaigns that support sales and merchandising efforts.• Build and maintain strong, long-term relationships with key retail partners and clients.• Lead, mentor, and manage the customer service and merchandising team to ensure high performance and achievement of objectives.• Provide exceptional customer service, addressing client needs and resolving issues promptly.• Conduct regular meetings, presentations, and training sessions to showcase new collections and merchandising strategies for the sales team.• Oversee fixture and packaging tracking and ordering to ensure the best and most cost-effective flows are established and followed.

• Generate, review, and analyze sales reports to make recommendations on ways to increase sales, develop new programs, and increase profitability of the company.• Own and collaborate with other departments with regards to return authorization requests, shipping schedules, costs, accounting procedures, and any others as directed.• Review daily shipping schedule to follow up on orders shipped and those on credit hold or have not shipped yet.• Responsible for all trade show management• Collaborate with Product Development to develop new lines of jewelry• Assist or lead in new pricing exercises and reflection of updates in a timely manner• Assist in selection of representative samples and preparation of samples on trays to send to representatives. • Assist or lead forecasts for material such as packaging, display and jewelry inventory needs• Manage members of customer service team and keep them motivated to perform at their best

• Utilizing insights to develop strategic sales and marketing approaches. • Managing a portfolio of accounts, overseeing order processing, and coordinating with internal departments to ensure timely and accurate delivery of merchandise. • Attending industry trade shows and events to showcase products, network with potential retailers, and study industry trends. • Identifying opportunities to maximize customer retention and repeat business.

• Recruiting, training, and supervising staff, while providing coaching and guidance to ensure exceptional customer service and operational efficiency. • Setting sales goals, developing strategies to drive sales, and monitoring performance to meet or exceed targets.• Analyzing sales data and implementing initiatives to maximize revenue. • Overseeing inventory control processes, monitoring stock levels, and conducting regular inventory audits.

• Conducting performance evaluations, providing ongoing training, and fostering a positive work environment to motivate and retain high-performing employees. • Representing the store within the local community, participating in community events, and implementing initiatives to increase brand awareness and customer loyalty. • Managing day-to-day store operations, including opening and closing procedures, cash management, and security protocols.

• Continuously assessing and improving processes, policies, and procedures to streamline operations, increase efficiency, and optimize customer satisfaction. • Handling escalated customer complaints and resolving issues in a timely and satisfactory manner. • Supervising the team by providing training, coaching, and performance feedback. • Assisting CS team with order intake overflow and inbound calls.

• Implementing tools and strategies to enhance the retail customer experience. • Supervising customer-facing staff, providing guidance, coaching, and support to ensure consistent delivery of exceptional customer service. • Team building exercises and outings that help maintain the morale of staff. • Collecting and analyzing customer feedback through surveys and reviews.