Jasmine Huggins Email and Phone Number

Sell property’s products and services to prospectsMaintain thorough product knowledge of the property, sister properties and competitorsAssist manager in developing and implementing effective marketing strategies to increase propertytraffic and internet leadsConvert phone calls to tours, property tours to leases, and internet leads to tours and/or leases.Ensure guest cards are complete, entered into the property management software, and follow up iscompleted for prospects.Ensure leasing office, tour path, vacant apartments, amenities and general curb appeal ofcommunity is pleasing to all 5 senses and is impeccably cleanDevelop and maintain first class customer service relationships with prospects and residentsManage and resolve resident concerns.Monitor outstanding work orders and constantly communicates with maintenance staff to insure 24hour guarantee.Plan, organize, and conduct resident functions as needed and as directed by Property Manager.Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork, from theapplication process through move out. This includes processing housing applications, preparingmove in information, lease files, renewal letters and renewal leases, completing brochures,completing move out requests, and any other forms utilized as they relate to leasing and residentrelations.Assist in acting as a Risk Manager to ensure the safety and well-being of our residents and property.This would include but not be limited to testing pool chemicals and pool safety equipment, routineproperty inspections to look for safety hazards and potential criminal activity.General clerical assistance including but not limited to answering phones, taking messages,managing the facilities/work orders in the property management software, filing, and ordering officesupplies.

• Address the concerns of current and prospective residents in a friendly and professional manner.• Helps set the standard on how Leasing Agents engage prospective and current residents. Tours and leases apartments as necessary.• Helps with training staff as necessary and models effective sales techniques on a daily basis.• Leads rent collection efforts, specifically with delinquent residents. This may involve lease termination and legal action if necessary.• Assist in managing the property’s budget by making sound fiscal decisions to increase the net operating income of the community.• Inspecting apartments during move-in and move outs, walking apartments and the community as needed.• Fill the role of acting Property Manager when the Property Manager is absent.• Business leader• High energy• Customer focused• Articulate• Detail oriented/organized• Strong Communicator both oral and written

Successfully train and manage the leasing teamLead leasing team in sales effortsDirect leasing team in external marketing and advertising effortsDevelop and successfully execute marketing plansProvide exceptional customer service to the community members and future community membersAssist in completing market surveys as neededShow, lease, and move in prospective community membersUpdate unit availability dailyProcess rental applicationsProcess maintenance requestsReceive collections in accordance with Trinity’s standardsClerical and phone supportMaintain all community members’ files, ensuring completeness and accuracy of all file documentationInspected all apartment homes to ensure all are move-in ready to Trinity’s standards prior to move-inDemonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community managerConduct community members’ move-out unit walks as neededAdditional tasks or duties assigned by Community Manager

Acted as police assistant, filed papers, answered phones and transferred calls to proper parties