Jasmine Hunkin Email & Phone Number

• Receives inbound calls and responds appropriately to caller questions and/or concerns.• Answers calls timely and in accordance with the performance standards established within our company guidelines.• Facilitates member communications related to network providers.• Coordinate customer schedules including establishing appointment lengths and contacting Veterans regarding their appointment for High-quality care in a timely manner.• Liaise between Veteran and health care professionals regarding schedules, insurance, and any changes with the highest level of professionalism.• Facilitate communication through the Language Assistance Program (for members who are not English proficient) of VA and/or arranges for interpreter, including interpretive services for the hearing impaired.• Maintains applicable and timely records and files regarding all patient communication and service coordination.• Reviews all documents received for completeness.• Escalates and forwards calls as appropriate to supervisor or other staff for further response or follow-up.• Ensures confidentiality and documents all verbal communication per our company standard.

• Increased Health and Safety Management metrics by over 15% that complied with state regulations to maintain a safe and clean pharmacy by making sure all associates are aware and updated on appropriate measures needed.• Decreased system/ human error rates from 12% to 8% by effectively communicating and coordinating with prescribers, insurance, and pharmacists. • Increased productivity in daily tasks by accurately inputting/updating patient and prescription information, efficiently mixing/ counting medications, confirmed up-to-date insurance billing information and corresponding with providers.• Provide information as requested by patients related to prescription coverage determination.• Provide Health Plan contact information as applicable to patients.• Ensures confidentiality of all hard copy and electronic communication and adheres to the organization’s policies and procedures related to privacy and disclosure.• Provide excellent customer service skills, including consistently displaying awareness and sensitivity to the needs to the internal and/or external clients. • Proactively ensured that the patients’ needs were met or exceeded.

-Brought in over $120,000 in sales revenue whilst saving the company money by assisting individuals and small businesses in preparing their taxes in multiple office locations and online. -Streamlined the new online services by up to 35% in district area by engaging and educating clients via phone, webchat, and video conference to meet their needs.-Accurately inputting necessary information and proper codes into forms to ensure best possible outcomes.

-Developed plans and strategies to achieve key performance and consistent accountability that put the store in the top 10 Beauty stores in the state.-Responsibilities including but not limited to hiring, training, and leading associates to maintain optimal brand standards.-Accurately handled business deposits and inventory management to coincide with the needs in our area in order to make sure our location fit the needs of the community

Medical Insurance Coding Specialist/Coder

Tax Certificate

Liberal Arts And Sciences/Liberal Studies