Jasmine Jasmine Email & Phone Number

Vancouver, BC, CA

Burnaby, British Columbia, Canada

• Offered personalized product advice to customers based on their needs and preferences, resulting in a 10% increase in average transaction value.
• Collaborated with front-end staff to deliver exceptional customer service, maintaining store appearance, and offering product information.
• Managed inventory, optimized product placement, and supported various departments for store operational efficiency and sales.

New Westminster, British Columbia, Canada

• Executing comprehensive event strategies through collaboration with students and campus partners, managing budgets, expenses, facilities, and volunteer teams.
• Ensuring successful event execution by overseeing Orientation Leaders, providing participant support, managing event registration, and collaborating with the Student Life Communication Team for effective marketing plans.

Canada

• Provide exceptional customer service and assistance with product inquiries, ensuring a seamless checkout experience and processing transactions efficiently at the Making cashier desk.
• Successfully educate customers about various promotional offers, such as "save the tax" and VIP discounts, resulting in increased sales and fostering strong customer loyalty.
• Proactively guide customers towards cost-effective alternatives, enhancing overall customer satisfaction and fostering repeat business.
• Collaboration with finance and accounting teams to maintain accurate financial records, demonstrating attention to detail, and contributing to the store's financial success.

India

• Created periodic performance reports for a team of 6 members as a Team Lead of Team Consultancy, illustrating goal-related metrics and delivering insights to executive management.
• Spearheaded cross-functional collaboration to proactively mitigate fraud risk by 60% via a comprehensive identification process of fraudsters from over 400+ sources.
• Trained new employees and helped the organization to onboard new employees and help them in their learning curve so that they can perform their job with minimum errors, increasing their efficiency.
• Conducted routinely scheduled Quality Control (QC) audits of daily operations to identify errors and sources of inaccuracies, leading to over 400 identified issues in 3 months.
• Documented key operational process changes and driving successful implementations with a quantified impact on operational efficiency by 25%.

Bengaluru, Karnataka, India

• Mentored 50-60 new employers daily on the onboarding process to confirm identification, optimizing validation time by 35%.
• Handled customer queries and complaints directly and handled complex customer queries.
• Excelled in data-driven analysis using MS Excel to execute process improvements and achieve an 80% reduction in overspending.
• Adhering to the given SLA, verified 100+ applicants' eligibility against the government's employment standards, ensuring the legitimacy of regulatory compliance.

Post Baccalaureate Diploma In Finance, Finance, General

Master'S Degree, Accounting And Finance, 75%

Bachelor Of Commerce - Bcom, Business/Commerce, General, 70%