Centers for Medicare & Medicaid Services• Conduct thorough research on complex policy and programmatic requirements to deliver clear and concise responses in plain language, ensuring optimal customer understanding.• Maintain meticulous documentation for each case, including comprehensive notes outlining research methodologies, understanding of the inquiry, and justification for the provided response, ensuring transparency and accountability.• Identify process inefficiencies and recommend strategies to enhance productivity and efficiency in casework processes, optimizing organizational operations.• Skillfully navigate inquiry response systems and databases to gather pertinent data points about submitters, enhancing response accuracy and relevance to individual inquiries.• Proactively monitor individual dashboard metrics to identify areas for improvement, promptly implementing constructive feedback from reviewers to enhance performance and response quality.• Identify emerging inquiry trends and propose language enhancements for the inquiry response knowledgebase, ensuring continuous improvement and adaptability to evolving needs.• Collaborate with cross-functional teams to document inquiry responses for regulatory changes, ensuring compliance and accuracy through meticulous organization and attention to detail.

Naval Health Research Center• Experienced in clinical trial medical device testing, specializing in evaluating Cepheid devices for bacterial and viral infectiondifferentiation using capillary blood samples.• Effectively collaborate with interdisciplinary teams, ensuring regulatory compliance and meticulous documentation in medical device testing and biosurveillance activities.• Skilled in researching case history and statuses to facilitate informed decision-making in the enrollment process; proficient in compiling reports summarizing key metrics for the investigation team.• Proficient in Excel for tracking, organizing, and analyzing data to generate actionable insights for management and project teams.• Proficient in writing and updating project documentation, including standard operating procedures and training materials, to ensure clarity and accessibility of information.

Neuropsychometrics Research Group• Used the University of Pennsylvania Computerized Neurocognitive Battery to explore the correlation between personalitytraits and cognitive function, applying standardized testing protocols and analysis techniques to contribute insights to research.• Compiled accurate and comprehensive participant demographics for data analytics and research studies, enhancing researchreliability and supporting informed decision-making.• Proficient in clear, trust-building explanations of consent forms, facilitating informed decision-making and upholding ethical and regulatory standards for informed consent.

Psychological Services Center• Proficient in scoring measures like the Parental Stress Index, Child Behavior Checklist, and Autism Spectrum Disorder-Diagnostic for Children, ensuring accurate data interpretation to support research objectives.• Proficient in performing data entry tasks, implementing quality-control measures in SPSS, utilizing advanced software functionalities for efficient management and analysis of research data.• Researched motor deficits in children with autism, employing standardized testing protocols to identify and quantify impairments, contributing insights to neurodevelopmental disorder understanding.