Fremont Marriott Silicon Valley

Hotel Paradox an Autograph Collection

• Create and maintain relations with suppliers, negotiate terms of business and costs to the benefit of the hotel• Oversee beverage P&L, inventory, and requisition for whole property while elevating program through, but not limited to, bringing in higher quality products and visual aesthetic of bar• Interim banquet manager for state-of-the-art event space for up to 250 guests• Post-Covid employee management of new staff which includes, but not limited to scheduling, recruitment, performance, engagement, and development for all Dream Inn F&B outlets• Maintain accountability for overall set-up, break-down, cleaning, presentation and specifications for all F&B outlets on property• Create and oversee execution of complimentary amenities for pool guests twice a day• Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant, and hotel• Spearheaded revamp of beverage program post-Covid

• Oversaw catering needs for 2.6 million square feet of exhibit space including 173 meeting rooms, 4 ballrooms, and 3 theaters generating over $21M+ annual revenue• At any one time managed up to 50 clients/exhibitors from event beginning to end per convention per month w/ multi-million dollar budgets• Lead planning an execution of all assigned events while ensuring payment and contract deadlines are met• Continuously kept post event AR at a minimum• Created timelines and facilitated relationships with various vendors for linens, décor, and other services to aid in client planning• Developed, designed, and maintained custom menu ideas that benefit both Savor and the client’s needs through successful collaboration with culinary, purchasing, and beverage• Train and supervise new exhibitor sales managers• Worked with a diverse group of clientele while executing numerous accounts at one time for trade shows including ASCO, RSNA, NRARHMS, IHA, AMAZON, STARBUCKS

• Recruited to educate staff on food and beverage knowledge while raising standards and professionalism of establishment• Assist with customer service issues throughout service• On-site contact for private events while delegating responsibilities for set-up, execution, and break-down of private events

Brought on to elevate level of service while maintaining pars and standards for new beverage program

 Used as a “utility employee” due to organizational skills, versatility, and ability to quickly learn and adapt to new positions Through upselling and a strong knowledge of food and beverage, regularly sold between $2500 – $5000 Approached by management to assist with event sales

▪ Aided in taking stock of weekly inventory, confirming orders have been shipped properly, and keep inventory organized▪ Assisted with organization and execution of catering parties of up to 250 people▪ Created repeat customers resulting with an increase in business due to strong customer service with clientele▪ Created a dining experience tailored specifically for each guest▪ Ensured all prep and batched cocktails were made to appropriate specs

Opening staff member of fine dining and craft cocktail restaurant

▪ Effectively communicated with a diverse clientele including but not limited to families, tourists, and businessmen▪ Regularly multi-tasked and performed at a high level of efficiency during high volume shifts▪ Exceeded level of standard required by this high-caliber steakhouse▪ Made use of extensive wine, spirit, cocktail, and beer knowledge

▪ Built strong customer relations through quality service resulting in repeat customers and increased sales ▪ Kept multiple financial transactions in order▪ Promoted from server to bartender because of strong work ethic and customer service skills

▪ Monitored preferred seating and ensuring only VIP passes were admitted and problem solved any seating issues that arose▪ Executed grass-roots marketing initiatives and events generating awareness and excitement of upcoming BMX competition▪ Ran and maintained marketing booth at all events where Alli was promoting the Dew Tour while generating group ticket sales

▪ Acted as departmental assistant through coordination and execution of sponsored events and promotions▪ Aided in various game-day responsibilities such as performing customer service calls and generating leads for clients at their sponsored booth▪ Sold and executed inaugural restaurant discount card for season ticket holders▪ Maintained several databases, both visual and informational▪ Compiled fan base trends in 38 different categories through the use of Scarborough research▪ Researched prospective companies, communicated marketing initiatives and assisted in the development of tailored proposal packages▪ Point person for all issues involving office equipment in 3 locations▪ Assisted in organization of annual AHL conference

▪ Continuously multi-tasking throughout every shift while providing proper and professional customer service to a full bar and/or many tables▪ Promoted to bartender often displaying independence and responsibility at work▪ Provided a professional balance of customer service, money exchanges and proper drink recipes while maintaining a calm manner on high volume nights▪ Provided quality customer service in fast-paced team environment while utilizing organizational and problem-solving skills to prioritize multiple responsibilities

▪ Created grass-roots marketing initiatives to generate campus involvement and increased attendance▪ Set-up/breakdown of all game-day events and ensured all initiatives were executed appropriately▪ Managed ticket sales for both football and basketball games▪ Coordinated “Play 4 the Cure” breast cancer event, which included raffles, donations, research, and sales.

▪ Set-up and managed The National Soccer Hall of Fame booth at various soccer expos▪ Assisted in the planning of various events such as concerts, tournaments and camps▪ Created press releases and mailing letters for various events and newspapers▪ Organized all tournament teams and their relevant information