Jasmine Keyes Email & Phone Number

Phoenix, Arizona, United States

• Maintained a customer resolution rate of 95% over my tenure with the company.• Upheld quality control policies and procedures to increase customer satisfaction.• Participated in ongoing proprietary product trainings and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service.• Executed on-time and under budget project management to resolve complex issues.• Led team engagement to assist cross-functional departments and achieve goals.• Answered inbound phone calls, emails and live chats that were escalated to the Tier 2 department.

• Review and analyze claims to determine coverage and liability. • Ensure accuracy and completeness of claim documentation to facilitate timely claim processing and settlement.• Maintain up-to-date knowledge of insurance industry trends, regulations, and best practices to ensure accurate and efficient claims processing.• Assisted over 40 clients daily with their needs and concerns via phone, email, web chat, and fax.• Coordinated internally with operations and logistics to maintain knowledge of new company products.• Trained new hires on products and services, best practices and protocols to reduce process gaps.• Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to corresponding channel.• Mentored new employees on procedures and policies to maximize team performance.

• Responsible for receiving, storing, recording and issuing Army medical supplies while performing receipt, storage, issue, packing and shipping, care, inspection, quality control, segregation, inventory control, requisitioning, preservation, salvage, and destruction of medical supplies and equipment.• Ensuring compliance with all relevant regulatory requirements and guidelines related to the storage, handling, and distribution of medical supplies and equipment.• Maintained an inventory management system for medical supplies and equipment, ensuring accurate and up-to-date records of stock levels, usage, and expiration dates to reduce waste and losses. • Coordinate with medical staff to ensure accurate and timely distribution of medical supplies and equipment to support patient care and treatment.• Developed and implemented a training program for specialists that ensures proficiency in receipt, storage, recording, and issuance of medical supplies.• Conduct audits of inventory to ensure accuracy and compliance with regulations, identifying any discrepancies and taking appropriate corrective actions.