Jasmine Kumar Email & Phone Number

Parramatta, New South Wales, Australia

Worked in the Superannuation Department of AMP where I was a Superannuation Expert - Corporate, Retail and RIS (retirement income stream) account trained both on phone and LiveChatI had to adhere to key performance indicators and had to meet company KPIs as well as individual KPIs (Adherence, Surveys, Reflections, Reviews, Quality etc)Handle high call volumes - inbound/outboundStrong eye to attention to detailActively listening then Dealt with clients, Financial Planners, Third Party Authorities, Family LawUse of serval systems at once/navigation and assistance of online services/appsInside to Insurance - understanding of (Life,TPD and TSC)Lodge death notifications and TPD/TSC incidents Understanding the retirement income streams and being able to identify the differences between each product. Skills range from being able to change/upload pension payments, generate and send Centrelink Schedules, identify the different types of pensions available, processing of payments etc.

Company worked under Phillips for their sleep apnea recall. Strong customer service background coupled with a high level of resilience and an enthusiastic nature, ability to work under pressure and remain professional in challenging situations. Thinking outside the box and working in a proactive manner to assist with warranty enquiries. Ownership of the customers journey and their expectations, exceptional communication skills both written and verbal Administrative duties which included receiving incoming calls, handling customer complaints and preparing and providing escalation spreadsheets when needed. Communicated with the national and international team to fulfill duties. Assisted with customer relations in the product recall sector

Money handling, face to face with customers, TAB trained, KENO trained, customer service, handling of alcohol, open and close of bars, general house cleaning

customer service, money handling, face to face with customers, general cleaning