Jasmine Li Email and Phone Number

* Lead, drive and manage the internal practices and controls of Beijing Office.

* Independently handle claim cases on behalf of insurance brokerage company, audit the supporting documents and complete claim process. - Directly process 170 claim cases max. per year.- Reduce the regional claim loss ratio by 5%.- Save compensation up to RMB340,000 (personal efforts in year 2017).* Lead the team to provide friendly, efficient and professional claim services to all customers. Help clients with correct understanding on policy terms and conditions, assist in clients’ documents preparation and give advice at the request of consultation. * Handle large claim cases, closely follow up and get the problems settled. Respond to the negative feedback from clients in complex situations to regain clients’ confidence.* Conduct investigation, factual analysis and root cause of claim cases. Coordinate the whole maintenance progress. Manage suppliers and evaluate on a regular base. * Streamline and optimize ISO/FAIM claim process, develop the system and advance implementation. Lead the team to pass annual reviews for consecutive six years.* Undertake business training on insurance and claim knowledge for all branches, and provide continuous support and guidance in business and customer service.* Manage customer services team on customer relationship management and maintain company’s reputation.

* Comprehensively manage all inbound business and CSR team’s daily work to ensure the most professional and high standard service to be delivered.* Be responsible for business quotation, contract confirmation, as well as relationships with overseas agents and local customers.* Formulate business system and relevant process, supervise the implementation, and continually optimize. * Deal with related affairs of the Customs and ports to ensure smooth clearance.* Conduct regular trainings to CSR team including business process, professional service standards and skills.

* Overall for business operation, lead the branch smoothly through the initial stage and enter into a rapid development period.- Turn the loss into profit in my first year.- Up 400 percent in 2nd year net profit.- A 50 percent rise in 3rd year net profit.- 10-15 percent reduction in operating cost every year.- Remain DSO (Days Sales Outstanding) control ahead of other branches.* Daily management includes:- Financial control, budget, contract and procurement.- Human resources affairs.- Quality control, import & export clearance, warehouse and operation.

* Nurture and strengthen corporate accounts, identify and develop new customers and business, meet and exceed revenue targets, build and enhance the premium brand of Santa Fe. * Provide pre-move consultation, survey and quote, achieve service agreement, follow up payment, provide on-going support to ensure a hassle-free moving and settling.

* Support CEO for business affairs such as meetings, calendar, travels and reimbursement. Facilitate smooth communication between CEO and other executives, managers and employees. * Be responsible for some HRSSC daily routine work including recruitment, personnel transfer, social security payment, attendance, training, performance evaluation, etc.* Participate in events organization, office decoration, procurement, construction of management system and supervision over execution.

* Work closely with consultants on mapping projects. Identify right candidates on senior management positions. * Participate in interviews, appraisal and selection to candidates. Coordinate the subsequent service between the accounts and candidates.