Responsible to work in alignment with Centre & West of Corporate Security (CS) Organization, provide governance support and drive CS strategies synergically through joint-up planning and standardize process, service model, support model, and ways of working across the globe for Corporate Security Organization of GSK.

Partnering with the business and Corporate Security Centre of Excellence to enable the company’s performance by protecting people, places and products through delivering security services that meet risk-based business’ needs and priorities.Key AchievementConducted crisis management training & crisis exercise for Singapore Manufacturing & Indonesia Manufacturing on security capability development agenda; focusing on capability development in crisis awareness, situational awareness, and response to crisis and agility in implementing risk-based actions to move off crisis into business continuity. Conducted multiple physical site security audit for Singapore, Malaysia, Indonesia including company’s logistics service partner’s premises. Provided findings, mitigation recommendation and follow through the closure to ensure physical security of the premises with right level of security measure hence company’s workforce, products and properties are not comprised.Managed or support Site Security Champion in managing security incidents that affects people security, products supply chain security and physical security of company’s properties. ▪ With Business sponsoring, conducted various approach of capability development programs for site based Security Champions to further strengthen the capabilities of first line security defense.

Responsible for project management and change management for implementation of end-user and infrastructure scope for GSK Internal sites, which including networks, servers, virtual meeting/collaboration solutions, backup solutions and server room, and other relevant scope if required.Key AchievementProject managed the delivery of full scope of IT network and infrastructure scope for GSK Hanoi Office that includes Internet and Local Area network implementation, meeting AV technologies, and support implementation of GSK standard video monitoring system.

Responsible for project management and support change management activities and training of the implementation of Global Support Function IT scope for GSK Internal sites, which includes security systems, walk-up meeting room booking solution, café cashless payment solution, digital signage, GSK Site navigation tool, and other Support Function scope applications. Key Achievement Project managed the delivery of Global standard security systems, café cashless solution, pilot meeting room new walk-up booking system, set up Facilities Service Help Desk, SCALA digital signage and GSK navigation tool/app for GSK Asia Pacific Head Quarter of over 1000 employees office facilities at Singapore.Similar scope of implementation of global support functions systems/applications/tools for GSK Japan Head Quarter of over 3000 employees based office facilities.

Oversee the operations of the Centre, responsible for enhancing partnership with Malaysia Government Divisions in promotion of GSK in Shared service industry; managing centre risk & operations budget, manage the vendors and provide shared support services to the Functions/Services hosted in the centre; work in partnership with Functional Leaders of the Centre in embedding & embracing continuous improvement culture continually improve the service performance towards objective to be world in class in service delivery.Key AchievementAs of October 2015, delivered approximately of £5,000,000 financial impacts, and a total of 38,800 hrs saved through continuous improvement initiative; further progress on Continuous Improvement culture compared to achievements in 2014 through, vendor integration to CI process, 56% increase of improvement initiatives, enhanced independent problem solving, habitualized CI activities , and increased participation.Enhanced brand image for GSK shared services as a result of best practice sharing presentations at Malaysia Shared Services and Outsourcing conference and winning the 3rd place in “Excellence in Transformation” competition. Established and further enhanced relationship with important government institutions within Malaysia responsible for promotion and governance of shared services; supporting GSK branding agenda in the country and human capital support in new service team set up in the Centre.

Strategic planning of the Centre, identifying and exploring opportunities to change the overall BSC Network footprint as one face of the CBS delivery model. Work in partnership with Service Organization in maintaining overview of what is planned for the BSC – new services, movement of services and planning for the successful migration / movement of these services. AchievementsWith the strong sponsorship of Head of Shared Service Centre in Kuala Lumpur, Malaysia, project led successfully transformed single function (Global IT) shared Service Centre to first multifunction Centre of GSK by migrating in Finance Shared Services. Worked in partnership with R&D IT Management, successfully set up and on-board “R&D laboratory” Application Support Team in the Centre.Worked in partnership with AsiaPac Regional Consumer Supply Planning, migrated (lift and shift) the regional team in to Business Service Centre KL within a month with minimal disruption to service delivery. Worked in partnership with AsiaPac Global Pharma IT and GSK Pharma Malaysia & Singapore markets, successfully presented a business proposal to centralize Sales Force Compensation Services, simplified and standardized the business for AsiaPac region and thus far delivered at least GBP100K hard cost saving by removing vendor support.

Moved from Regional to Global scope, responsible for VoC, process and service improvement, establish common ways of working in managing voice of customers, centralize the voices, hence to drive improvement from service end to end perspective; Asset Management and budget planning & monitoring. Key AchievementSuccessfully pilot centralized Voice of Customer (VoC) and Service Improvement mechanism within Global EIS BP; centrally shared VoC and drive improvement with joint-effort of EIS BP resources across the globe.

Leveraging understanding in EIS service landscape and great connection with EIS service organization; work in partnership with EIS service organization oversaw and managed the service management of wide range of EIS services, which cover Network Services, Server hosting, database operations & access provisioning services.Key AchievementTook up project management role, successfully transitioned in Japan Infrastructure services into shared service model and enable Japan infrastructure services deliver out from shared service centre in KL. The transition successfully delivered GBP500K saving per annum for GSK.

Responsible for Messaging Server Administration Services for AsiaPacKey Achievement:With the support from Poland Counterpart, led the Messaging Services KL Team completed the knowledge transfer within 2 months and go-live to take up regional support within 3 months.

A) BASF Shared Service Centre, AsiaPac (May 2005 – April 2008) 1) Service Desk Manager – Service Management (March 2006 – April 2008) Received a promotion to oversee and manage IT & IS service desk services to in-house customers for AsiaPac markets with 6 languages coverage; English, Malay, Chinese, Thai, Japanese and Korean.Key Achievement- Successfully set up IVR system & Service Level Agreement with AsiaPac markets- Successfully established RACI & sustainable Service Desk Analyst capability development programme with Level 2 Service Organization- Successfully led the team in meeting internal KPI (Level 1 resolution) agreed with Level 2 Service Organization2) Service Design & Transition, Service Delivery (May 2005 – March 2006)Responsible for managing non SAP application transition for AsiaPac primarily Malaysia, Australia & New Zealand, Singapore, Korea and Japan Market. Continued with 3rd level service support after transition completed.Key Achievement- Support processes design that used in service delivery after transition completed.- Successfully completed the transition with assigned markets within timeline within budget; and reduced 30% of non business critical application through the process B) ExxonMobil Global Shared Service Centre (Contract role: 2003 - 2005) – Global 3rd Level Lotus Notes Application Support; supported multiple Lotus Notes application for global in-house ExxonMobil users.C) Wired Business Sdn Bhd (Software house: 2000 – 2002) – Moved from IT into IS, started programming exposure at this software house; learned the application development skill-set involved in developing Lotus Notes work-flow application for clients of both government and private sectors.D) Taylor’s College (1995 – 2000 [Took a year off for further study at Australia]) – Started career in IT line as IT support for the college. Support scope covers application, hardware, server administration and local network set up and administration.