Responsible for researching, developing, preparing and facilitating onsite or online training.Support the operation to ensure consistent performance target is achieved for the tenured analyst.Adapts to meet specific client business needs where necessary.Measure the effectiveness of training, orientation, mentor programs and provide guidance on content, methodology, and presentation, as required.Remaining up-to-date with policy changes and guidelines, flexible on the evolving nature of support toles in the social media industry.Support requests while collaborating with cross-functional teams.Ability to prioritize key work types and drive to closure in a timely manner.

Review and interpret real-time contents according to defined policies and procedures.Apply cultural understanding and market knowledge during the moderation of content.

Identified prospective customers using lead generating methods and performed an average of forty calls per day.Increase meeting efficiency by developing meeting agendas.Cross-sell banking products with clients.Delivered informational sales presentation to potential investors to build symbiotic client relationships.Track and monitor personal sales opportunities, deals in progress and contracts made.

Was under Audit & Assurance department during the internship.