Jasmine Lua Email & Phone Number

Evaluating data and doing deep dives into current organization and industry standards for operations to refine internal processes as well as the substitute teacher UX. Targeting pain points and blocks in the product operations team workflows, documenting and surfacing problems and working cross-functionally on solutions to improve internal and external processing experience.

Developed and executed on special projects and partnerships to expedite onboarding, boost activation, extend life cycle, increase engagement, and add value to the Swing platform and community for our substitute teacher population.

San Francisco Bay Area

Oversaw the onboarding process for W-2 substitute teachers, collaborating with Customer Experience, Product & Engineering, Marketing, and HR to ensure clear communications, support, funnel progress, and activation.

Remote

Worked cross functionally primarily between product and customer success teams to assist with the launch of a new-to-market product that supports families during the implementation of distance learning for the 2020 school year. Additional responsibilities included: conversion of i9 to W2 employees, interview coaching, and enrichment curriculum development.

San Francisco Bay Area

Account manager responsible for pursuing new customer opportunities and cultivating existing customer relationships, transforming the relationship from salesperson-customer to true partnership. Creative approaches to fostering growth include: organizing one-on-one consultations with culinary support staff, providing access to and training for cutting edge restaurant industry technology to differentiate customers to their end user, supporting the implementation of proprietary tools to increase ongoing awareness of business costs, profits, and losses. Successes include: consistently meeting or exceeding placement expectations with quarterly product launches boasting 25-30 new line items, active customer participation in annual vendor shows, creating successful ongoing partnerships between customers and third party business partners to bolster customer profits.

Lennox, Ca

Lead teacher in a multi-lingual State Preschool Pre-Kindergarten classroom. Responsible for designing and implementing schedules and lessons based on High Scope Curriculum, completing twice yearly Desired Results Developmental Profiles as well as parent-teacher conferences in both English and Spanish. Member of Early Childhood Environment Rating Scale team to assess and maintain the highest quality and continuity of care between 20 district classrooms.

Castro Valley, Ca

Co-Teacher in Reggio Emilia inspired 3 year old classroom. Created and executed play based lesson plans, small and large groups gatherings, and supervised indoor and outdoor play for full day students. Responsible for student portfolios, parent conferences, and monthly special events.

Alameda, Ca

Supervisor for an after school care program servicing 60 students during the academic calendar year and 100+ camp attendees during a seasonal summer program, working directly under the Youth Department Director. Responsibilities included interviewing and hiring staff, training staff, developing schedules for attendees and staff, managing food and supply orders and budget, biweekly payroll, organizing field trips using public transportation, conflict management, inter-departmental collaborations on youth programs (Martial Arts, Swimming, Tennis, etc.), and special events for families.

Education record

Master'S Degree, Early Childhood Education And Teaching

Bachelor Of Arts (B.A.), Psychology

Associate Of Arts - Aa, Hawaiian Studies

Academic Subject Certificate, ‘Ōlelo Hawai’I