Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.Train and mange customer service representatives on how to provide outstanding customer service to improve customer satisfaction and relationship.Manage and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.Manage product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate… Show more Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.Train and mange customer service representatives on how to provide outstanding customer service to improve customer satisfaction and relationship.Manage and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.Manage product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.Resolve and delegate incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.Monitor product order shipment to ensure on-time delivery to customers.Manage and resolve all promotional and apparel vendor related issues.Alert customers on shipping and flow issues in advance.Assist team members with day to day marketing tasks and coordinating marketing projects and activities as requested.Support the in-house marketing and design team by coordinating and collating content.Assist with the production of artwork and sourcing images. Show less