Contract management & compliance function, including preparing the business for CQC & Local Authority inspections. Ensuring quality assurance of delivered services by consultations arranging & monitoring performance by announced & unannounced field visits. Collate qualitative & quantitative data for periodical submission to internal & external stakeholders. Customer liaison for internal (operational & office staff) and external customers like service users, next of kin, Local & NHS staff, police and regulatory bodies. Managing special projects from initiation to close including all stages of project management. Staff management including formal supervision of staff, investigation of complaints, conflict investigation and its resolution. Establishing & developing service user's & carer's groups (City & County). Leading on staff disciplinary & grievance procedures. Reviewing & improving business practices to improve efficiency & updating operational forms to optimise output. Recruitment, selection & retention of staff. Devising training plans, delivering training and testing competency including induction & refresher training.

Responsible for policy and strategy development, monitoring service plans & implementation plans, consultations, joint partnership planning, working & engagement, facilitate and support consultative groups, train volunteers, liaise with & represent senior officers at local & regional level, writing briefs on national papers, work plans, business plans, collating demographic profile/related information, undertaking verbal and visual presentations & facilitation, leading group discussions and events co-ordination, partnership working at a local and regional level with agencies & stakeholders, developing commissioning services and project managing new projects for social services including resources & staff. I have experience of motivating and managing staff for over seven years and ensuring their development & satisfactory performance, including supervising and managing team support and administrative staff towards achieving project related tasks, targets and objectives. Contributing towards corporate performance indicators, lead responsibility for ensuring policy and statutory requirements and ensuring equality of opportunity and service provision for staff and service users.

Experience in reviewing commissioned contracts for social care including official tendering, monitoring, review and developing and writing new specifications, negotiating contracts, investigating notifications of concern, writing letters, arranging formal & informal visits, support the development of market capacity & continuously improve services, Investigate service failures and inform senior officers, training volunteers, partnership working with partners e.g. internal and external stake holders, senior officers, in-house services, transport, collating statutory returns for the department of health on behalf of the council, Review services & implement developments, working closely with contracts officers and operational staff, liaise and manage relations & joint working with service providers & agencies, meet policy, procedural and statutory responsibility. Investigate complaints and breaches of contracts, commissioning and decommissioning services in the voluntary & independent sector including home care.

Contracts management & reviewing adult social care community care packages

Reviewing front line social care services & support provided to vulnerable older e.g. home care, day care, re-ablement, carer’s assessment, benefits checks etc. Involved home visits, preparing reports and action outcomes. Assess the social care needs of the population, identify gaps and propose service developments within the service planning & commissioning process, included commissioning & or decommissioning of services and ensuring a positive customer journey for service users.

Please see duties for Contracts Assistant.

Managing a contact centre facility, arranging transport for “Looked after” children, coordination of support workers team & ensuring adequate cover for “supervised contacts”.