As Resourcing Project Manager (RPM) I am responsible for ensuring the strategic and operational delivery of end-to-end recruitment solutions, direct sourcing, candidate management, assessment and development. I will ensure that individual clients receive the highest standards of service and that income and profit levels are maximised for the department.Project Management• Develop and drive innovative and robust resourcing solutions across my designated client portfolio.• Based upon recruitment and sourcing experience make informed and balanced decisions regarding optimum recruitment strategies; advise clients of most appropriate sourcing techniques ranging from volume/project approach to direct and targeted recruitment methodologies.• Demonstrate accurate measurement of and adherence to the signed contract, service level agreement, and key performance indicators.Client Management:• Proactively ensure that client needs are identified and work with the team to determine and deliver effective recruitment strategies. • Work in close partnership with the client to measure the success of the recruitment strategy.Business Development• Continually demonstrate commitment and enthusiasm in undertaking such activities that aim to grow the business. Identifies and follows-up on all new business leads, taking full ownership.Commercial Management• Support the Resourcing Project Director to help set annual income budgets and re-forecasts as required• Monitor and achieve income and profit targets for defined portfolio of clients.• Ensure that client debt is managed by close liaison with the finance team and client procurement team.Team Management• Demonstrate assertiveness in dealing with non-performance/inappropriate behaviour of any team member, resolving any performance management issues in liaison with the Resourcing Project Director.• Ensure that all team members show respect and support for each other and work in a collaborative team based ethos.

I am responsible for ensuring excellence in the operational delivery of end-to-end recruitment solutions for my clients. I ensure that individual clients receive the highest standards of service and delivery, always considering income and profit levels.Key Objectives/Areas of Responsibility Supervising the Campaign Coordinators (CC’s) and Campaign Administrators (CA’s) that work on my clients.• Organising and overseeing the tasks CCs and CAs are required to complete on campaigns.  Providing appropriate training, support and guidance to all team members as required.• Support the CPD with contributing to the creation and review of CC and CA PPCs. • Escalate any non-performance or inappropriate behaviour of any team member to the CPD.Project and Delivery Management • Working with the CPD, develop and drive innovative and robust resourcing solutions.• Taking full ownership of all project delivery and using appropriate business tools to facilitate the effective implementation and delivery of each project.• Demonstrating accurate measurement of and adherence to the contract and the service level agreements.• Ensuring production of detailed, accurate Managed Information reports for the client.• Assist in the production of review documents.  Keeping awareness of the client priorities and main focus points. Client Management • Proactively ensuring that client needs are identified and feed into the delivery of effective recruitment strategies.• Ensuring client expectations are constantly met, keeping delivery error level below 1%. • Arranging and attending briefing meetings for Screeners/Interviewers/Assessors.Business Development • Providing support to CPD, in working on new business activities. Commercial Management• Responsible for forecasting accurately - total forecasting figure within 5% for all invoices for my clients• Ensuring accurate billing of all clients in accordance with guidelines set.

Responsible for the efficient and cost effective delivery of Resourcing services for all designated clients. Operational Activity• Attend client meetings with the Client Manager to gain a thorough understanding of requirement.• Plan and secure adequate resources to ensure that all candidates can be processed, screened and assessed within the required timescales.• Arrange and attend briefing meetings for Interviewers/Assessors as required.• Ensure data capture for all projects is accurate and up-to-date at all times, personally managing e-mail and telephone enquiries as dictated by workloads.• Attend assessment events to facilitate the running of the day.• Oversee the candidate management process to ensure candidates are managed in a fair manner, in accordance with all legislation and best practice.• Produce timely and accurate management information for each project as defined and agreed with the client. • Keep accurate records of charges and in-costs for projects, preparing all information to facilitate accurate invoicing. • Develop and maintain positive relationships with Associates, ensuring they are fully aware of the service we require and deadlines.Knowledge Management• Maintain an up to date knowledge of the wider recruitment activities of our clients and of Penna services/products.• Ensure your line manager is kept up to date with the overall activity of your client.Client Management• Establish and maintain positive relationships with contacts at all levels within client organisations, bringing potential issues to the attention of the client before they escalate.• Ensure expectations are constantly met and exceeded.• Obtaining research information and preparing data for Client Managers.Team Working• Be an active team member, positively contributing to the smooth running of the office and business.• Strive to build positive relationships with colleagues that will help them support in the delivery of client solutions.

As Campaign Administrator (CA) I was responsible for ensuring that the highest standards were met in all areas of the Candidate Management process. I had direct contact with candidates and with internal Interviewers and I ensured that all calls were dealt with in a professional manner, as well as all correspondence were of excellent quality and that the client and candidate records were updated and accurate.Candidate Management.• Aware of and ensure that all Client SLA’s were met on a daily basis• Contribute towards the smooth running of department by adhering to all processes and procedures that are in place• Worked collectively as a team to ensure that internal and external deadlines were met• Prioritised my daily workload in conjunction with the Line Manager• Maintained a professional image while on the telephone and dealt with all queries effectively• Contributed to the development of strong Candidate relationships• Ensured that all Candidate correspondence were accurate, working in conjunction with the Project Manager• Ensured that all postage and courier costs were accurately recorded and reported to the relevant person, either the PM or the PD.• Responsible for inputting vacancies onto the client intranet, ensuring all the information was correct.• Management of client mailboxes, responding to speculative queries, requests for information etc.Procedure / system management• Responsible for the maintenance and update of Applicant Tracking System in use.Quality assurance• Informed Line Manager immediately of any issues relating to quality i.e. a client complaint, a candidate complaint, poor quality application packs, insufficient Product Knowledge etc • Worked in-line with all current quality checks and processes, constantly looking at ways to improve procedures• Immediately advised the Project Manager if any of the agreed work deadlines are not going to be met

• To conduct a range of recruitment and development activities in compliance with branch operational standards including:• Identifying and confirming that the candidate has been assigned to the most appropriate element of the service• Identifying barriers to employment.• Conducting and delivering key skills and other structured candidate development activities.• Matching and marketing candidates to relevant vacancies and potential employers through CV submission,interview arrangement and follow up.• Exceeding individual activity and performance targets as set by the Branch Manager• Managed a caseload of up to 80 candidates• Maximising job entries by meeting and exceeding targets for group development activity, submissions, employer interviews, effective matching and vacancy generation.• To comply with Remploy Branch Procedures, timescales and key performance indicators in terms of:• Accurate completion of contract and internal company documentation.• Integrity of data entered to the Clientele database.• To increase local employment opportunities, managed account relationships and vacancies in line with the company’s chosen industry sectors.• To build strong relationships with JobCentre Plus and referral partners, generating a flow of suitable candidates.• To build relationships and manage the expectations of candidates and anyone accompanying them to the branch, including parents, referral partners, Carers and friends.• To manage the candidate experience, gain commitment and overcome barriers to employment through successful delivery of development plans and the recruitment stages of the process towards job entry and sustained employment.

• To greet customers at the door and be positive ensuring a great initial impression.• To organise the floor and seat customers where possible & work with waiting team and allocate customers their tables fairly.

Returned after graduating for a temporary 6 month contract. I Specialised in Jewellery, Footwear, Handbags & Belts.Daily roles:• Emailing and liaising with suppliers.• Raising Purchase Orders using CIMS programme.• Providing & Assisting Senior Buyer with administrative support• Maintaining Showroom & Sample management• Updating critical pathWeekly roles:• Meetings; Monday trading, Production team & Buying team.• Managing the internal clothing photo shoot for East website.• John Lewis & House of Fraser product information documents.• Style bibles/Look books for Retail Team to upload onto website.• Sending out samples to press and suppliers.

Worked in all product areas: Woven, Evening, and Denim but specialised in Knitwear & Jersey. Fully trained new team members in the Buyer’s Administrative Assistant role.Daily roles:• Emailing and liaising with suppliers.• Raising Purchase Orders using CIMS programme.• Providing & Assisting Senior Buyer with administrative support• Maintaining Showroom & Sample management• Updating critical pathWeekly roles:• Meetings; Monday trading, Production team & Buying team.• Managing the internal clothing photo shoot for East website.• John Lewis & House of Fraser product information documents.• Style bibles/Look books for Retail Team to upload onto website.• Sending out samples to press and suppliers.